State of Washington

Compensation

Full Description

This recruitment is only open to Department of Revenue employees. The Department of Revenue's Taxpayer Account Administration (TAA) division has announced an exciting position as a TAA Systems Analyst (Business Analyst - Journey) that supports system functions for excise tax support. This is NOT an end user of the Automated Tax and Licensing Administration System (ATLAS) and does not perform the core work of TAA business teams. This position reports to one of four Program Coordinators in the TAA division. You must be a self-starter, an effective communicator, and have exceptional attention to detail. Taxpayer Account Administration (TAA) is a division within Revenue that administers many programs including forest excise tax, fish tax, cigarette and other tobacco products taxes, local sales tax, tax incentives, and reseller permits. Additionally, the division is responsible for the distribution of state and local taxes, ensuring compliance with the Revised Uniform Unclaimed Property Act, and returning unclaimed property (UCP) to the rightful owners. This is an opportunity to work with supportive teams: we value the open exchange of ideas and information, work together to solve problems, and continuously seek ways to enhance usability and improve customer service. We believe the success of one is key to the success of all and strive to ensure a cooperative and supportive environment. You can expect: • Getting work done accurately. • Working efficiently. • Sharing new ideas. • Being kind. We believe the success of one is key to the success of all and strive to ensure a cooperative and supportive environment. You can expect: • Challenging work. • Enough tasks that you will never run out of work to do. • Variance from day to day and the ability to do multiple activities each day. • Comprehensive paid training through your first year of employment. • Opportunity for growth and development. • Teleworking options and flexible work schedules. We invite you to review the opportunity details below and forward this message to others you feel may be qualified. In support of ATLAS, the journey-level System Specialist/Business Analyst is directly involved in developing, implementing, and maintaining ATLAS and My DOR online services. Serving as the interpreter and communication bridge between technology and business users in the agency. Duties include analyzing the business needs, the impact of proposed changes, and documenting requirements, as well as facilitating the communication and delivery of the requirements with relevant stakeholders. You can also expect to manage ATLAS system changes from the initial request to the final implementation. This position is also responsible for: • Facilitating the understanding of IT systems/applications, business processes, and customer requirements across multiple stakeholders. • System quality assurance execution through comprehensive and accurate testing of ATLAS changes, enhancements, defects, projects, core system upgrades, and service packs. • Gathering and documenting business rules and business processes as they relate to ATLAS. • Serving as a technical advisor to the division and the department in relation to TAA functionality in ATLAS in the following areas: • ET support. • Paper return changes (primary). • Return extensions. • Corporate Director returns. • Advanced Computing returns. We are seeking a motivated professional with progressive experience in software testing, particularly ATLAS testing, who demonstrates an in-depth knowledge of business processes within Taxpayer Account Administration. Additionally, this position requires a high level of expertise in the following: • Planning, facilitating, and directing discussions to elicit business needs and requirements with a high level of competency in conflict resolution. • Communicating, both verbally and in writing. Uses effective techniques for communicating and asking questions in a way that enhances clarity, timely information gathering, and reliability of information. • Proficiency in the use of the ATLAS system, including FCR and delivery workbench. In addition to the requirements above, the following qualifications are desired: • Three or more years of proven working knowledge and experience developing, testing, analyzing, and implementing Information Technology solutions or services. This experience must demonstrate an increasing level of advancement through testing discipline. Knowledge of and application of testing methods and tactics to maintain an engaged, effective team that reaches across IT and Business disciplines showing the ability to delegate and relegate work with clear delivery expectations, is required, especially in relation to a fully integrated enterprise system. • Three or more years of information technology experience in consulting and analyzing or designing computer software applications around business process/workflow; managing or directing projects; eliciting business requirements for software applications; implementing and maintaining IT systems; or administering or supervising staff that performed work in any of these IT systems. • Bachelor’s Degree from an accredited institution whose accreditation is recognized by the U.S. Department of Education or equivalent combination of education/experience. • Certification of Competency in Business Analysis (CCBA). • Demonstrated knowledge of best practice Business Analysis methodology based on the International Institute of Business Analysis, Business Analysis Body of Knowledge (BABOK® Guide and Standards). • Customer service oriented. Having the ability to maintain positive and productive working relationships with fellow agency staff, business customers, and vendors. Throughout our selection processes, we will evaluate candidates for knowledge, skills, abilities, behaviors, and capacity that aligns with the culture of DOR. How do I apply? Complete the online application in detail and submit the following: • Attach a cover letter detailing your interest and experience specific to the required qualifications of this position. • Attach a resume that illustrates experience qualifying you for this position. • Note - Incomplete applications and applications received without the requested attachments may be *disqualified.* To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching. Questions? Hello, my name is Patrick, and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves on connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5738. The Human Resource Division may use referrals from this recruitment to help fill future similar vacancies for up to six months. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA). The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply. If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.