State of Washington

Compensation

Full Description

About WSDOT The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world’s widest tunneling project, and operates the largest ferry system in the nation! The Opportunity WSDOT is currently seeking a non-permanent IT Systems Administrator to support the Northwest Region’s (NWR) end-user computing environment, delivering frontline technical services that keep desktops, laptops, tablets, mobile, and peripheral systems reliable, secure, and operational for staff and project teams. In this role, you will provide hands-on troubleshooting, installation, configuration, maintenance, and customer support for hardware, software, operating systems, and mobile technologies, ensuring technology readiness for regional operations and high-profile transportation infrastructure and mega projects. Working closely with regional IT staff and business partners, the position will help maintain system performance, resolve incidents efficiently, and contribute to a stable, secure computing environment that enables the agency’s mission. Our top candidate will have foundational systems administration knowledge, problem-solving and diagnostics ability, familiarity with Windows and mobile platforms, and clear communication and documentation skills. What to Expect NWR Technology Services Team provides services to over 2000 employees among 61 sites in a six-county area, including NWR and the agency’s Urban Mobility, Access and Mega Programs Division (UMAM) including I-405/SR 167 Corridor, Puget Sound Gateway, SR 520 Bridge Replacement, Interstate Bridge Replacement (IBR) and HOV, Tolling, Aviation, Rail and Alaskan Way Viaduct Replacement, in the Puget Sound area that are making multi-modal investments in partnership with local agencies on WSDOT’s facilities. Among the varied range of responsibilities held within this role, the IT Systems Administrator – Entry will: • Use existing technologies to automate software deployment. Follow change-management procedures for agency adoption of the deployment application and procedures. • Routinely test computer hardware, software, and operating systems to ensure automated processes are updated and will work against current security patches and environment. • Create, implement, maintain, manage and troubleshoot components of the System Center Configuration Manager (SCCM) environment. • Provide support, installation, control and maintenance of the SCCM environment for the NWR. • Administer the pre-deployment testing involving complex application installation and functionality problem resolution, software package creation, creation of targeted PC collections, and critical patch management for the region. • Write and publish software deployment packages to the statewide SCCM application catalog utilizing SCCM administration console. • Create and provide support, installation, control, and maintenance of user accounts and access in the agency Active Directory environment for all NWR and UMAM programs. • Provide quality assurance testing through skilled support for routine trouble issues. Qualifications To be considered for this opportunity, the following are required: • System Administration Troubleshooting & Problem Solving: Demonstrated experience with system administration troubleshooting skills and problem solving with an ability to formulate solutions using existing workflows and to manage assigned work priorities. • Technical Installation & Support Services: Technical and operational knowledge and experience providing technical consulting and performing installation of IT hardware and software using existing procedures. • Enterprise Tools & Platform Support: Experience as a team member supporting M365, Microsoft Operating Systems, Microsoft Office Suite, Systems Center Configuration Manager and Active Directory Group Policy Manager, iOS and standard Adobe products. • Workload & Task Management: Ability to manage multiple service requests and projects simultaneously; organize, track, and meet deadlines; communicate status clearly; and adapt to changing operational priorities in a fast-paced support environment. • Exceptional Communication: Skills to communicate effectively with customers, vendors, peers, and management. • Growth Mindset: Actively demonstrates a commitment to learning and growth. • Service-Oriented: Takes action to meet the needs of others. In addition to the competencies above, the following are also required: • Ability to maneuver and transport various materials and/or equipment weighing up to 50 pounds. • Ability to use powered and non-powered tools and operate mechanical lifts. • Ability to travel to various sites throughout the state. It is preferred that qualified candidates also have: • Cybersecurity Practices & Technologies: Extensive experience in cybersecurity technologies including vulnerability management, intrusion detection and prevention, application and network security, incident response, anti-virus/malware management, or security assessments obtained through formal education and/or significant professional experience. • Security Standards & Frameworks: Working knowledge of cybersecurity requirements such as WaTech Security Standards, Payment Card Industry Data Security Standards, CIS Critical Security Controls, and NIST Cybersecurity Framework. • To review the full Position Description, please follow the directions in the Contact Us section of this posting. Important Notes • This recruitment may also be used to fill additional positions per business needs. • This is a project position, expected to last until June 30, 2027. • The salary listed includes the legislative approved 5% salary premium for positions in King County. • In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code. • This position offers flexible/hybrid remote work options, site visits to various locations across the state are required. • WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit www.uscis.gov Why WSDOT • Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. • Paid Leave – In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year! • Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness. • Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information. Check out this video to learn more: Why WSDOT? How to Apply Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible. In order to be considered for this opportunity, please include the following with your online application: • An attached Resume outlining (in reverse chronological order) your experience to date. • An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role. • Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the “References” section of the online application; does not require an additional attachment. Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity. WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter. Contact Us For inquiries about this posting, you may contact the assigned Recruiter at Robyn.Lovely@wsdot.wa.gov. Please be sure to reference 26DOT-HQ-0P246 in the subject line.