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State of Utah

State of Utah

via Indeed

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ESD Operational Manager

Anywhere
full-time
Posted 9/17/2025
Verified Source
Key Skills:
Leadership
Program Management
Staff Supervision
Policy Development
Customer Relations
Training and Evaluation

Compensation

Salary Range

$70K - 90K a year

Responsibilities

Manage and supervise Eligibility Services Division staff, oversee program performance, develop community relations, and implement policy changes.

Requirements

At least 2 years of leadership experience, preferably with Eligibility Supervisor or Program and Training experience, and willingness to travel and manage remotely.

Full Description

This is an INTERNAL posting for current Department of Workforce Services employees May be filled as a 2-year Career Mobility that may become permanent and will be supervised by Gerald Gappmayer. This employee will manage the daily affairs of a Department of Workforce Services Eligibility Service Division. Principal Duties The Manager III position may perform the following duties: • Supervise and manage the activities of Eligibility Services Division staff including; determining workload, delegating assignment, training, monitoring, evaluating performance and initiating corrective or disciplinary actions. • Provide leadership in the planning, development, coordination and evaluation of program performance and service delivery. • Develop customer relations and community awareness. • Recommends, advocates and/or implements, new and or changes to existing, policies and procedures, laws or regulations. The Ideal Candidate The ideal candidate for this position will be someone who: • Has 2 or more years of leadership experience. • Will be able to manage from a distance and be willing to travel as needed to support the supervisors and teams. Preference Preference may be given for two years of Eligibility Supervisor experience or 2 years of Program and Training experience. The Agency The mission of Workforce Services is to strengthen Utah’s communities by connecting the workforce to new opportunities and providing services to individuals and families in need. Today, more than 2,200 Workforce Services employees assist individuals in preparing for and finding jobs, meeting workforce needs of Utah businesses, administering temporary assistance, and providing economic data and analysis. Through a collaborative approach, the department has served millions of Utahn's and has become a leader on several statewide initiatives. These include intergenerational poverty, homelessness, affordable housing, supporting refugees, helping rural communities, serving veterans and individuals with disabilities, and getting Utahn's trained and back to work. To learn more about Workforce Services, click here. DHRM rules regarding promotions and transfers apply to current state of Utah employees. • Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc. • Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

This job posting was last updated on 9/22/2025

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