Staples, Inc.

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Staples, Inc. is a leading provider of business products and services, dedicated to helping organizations of all sizes succeed. With a rich history dating back to 1986, Staples has grown to become a trusted partner for office supplies, technology, and business solutions. Quill, a valued brand within the Staples family since 1998, has been a leader in office supplies since 1956, known for delivering essential services and award-winning customer experiences. Role Overview: As a Customer Service Representative at Staples, you will be the vital link between our customers and our company, ensuring a seamless and positive experience. Your role is to provide exceptional support, resolve inquiries efficiently, and contribute to maintaining our reputation for outstanding service. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will assist customers in placing orders, tracking shipments, and managing returns. - You will resolve product or service issues by clarifying customer complaints and determining the best solutions. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to ensure customer satisfaction and timely problem resolution. - You will provide product information and recommendations to help customers make informed decisions. - You will contribute to continuous improvement by sharing customer feedback with management. What You Bring: - You bring at least 2 years of experience in customer service or a related field. - You have excellent communication skills, both verbal and written. - You possess strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience in the office supplies or B2B industry. - Familiarity with order management systems and logistics. - Additional language skills beyond English. - Previous experience working with the Staples or Quill brand. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer employee discounts on Staples and Quill products. - We offer flexible work schedules to support work-life balance. Ready to Apply? Please submit your resume and cover letter through our careers page at www.staples.com/careers. We look forward to learning how you can contribute to our team and help us continue delivering exceptional service to our customers.