Staples, Inc.

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Staples, Inc. is a leading provider of office supplies and business solutions, dedicated to helping organizations of all sizes succeed. With a rich history dating back to 1986, Staples has grown to become a trusted partner for businesses worldwide. Quill, a proud member of the Staples family since 1998, has been a leader in office supplies since 1956, known for delivering essential services and award-winning customer support. Role Overview: As a Customer Service Representative at Staples, you will be the vital link between our company and our customers, ensuring a seamless and positive experience. Your role is to provide exceptional service, resolve inquiries efficiently, and support our commitment to customer satisfaction and loyalty. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will assist customers in placing orders, tracking shipments, and managing returns. - You will resolve product or service issues by clarifying customer complaints and determining the best solutions. - You will maintain accurate customer records and document interactions in our CRM system. - You will collaborate with internal teams to escalate and resolve complex issues. - You will provide product knowledge and recommendations to help customers make informed decisions. - You will contribute to continuous improvement by providing feedback on customer trends and service processes. What You Bring: - You have at least 2 years of experience in customer service or a related role. - You possess excellent communication skills, both verbal and written. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Bonus Points If You Have: - Experience in the office supplies or B2B industry. - Familiarity with order management systems. - Bilingual skills, especially in Spanish. - Previous experience working with remote or distributed teams. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer employee discounts on Staples and Quill products. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and cover letter through our careers page at www.staples.com/careers. We look forward to hearing from you!