Senior Manager, Customer Support
Compensation
$110K - 140K a year
Responsibilities
Lead and transform the customer support function by redesigning systems, metrics, and workflows while coaching and growing the team.
Requirements
Experience in strategic and operational leadership of customer support teams, proficiency with support platforms like Intercom, and ability to scale B2B SaaS support operations.
Full Description
Stampli is looking for a Senior Manager, Customer Support who thinks beyond tickets and chat threads—someone who sees support as a system to be designed, optimized, and scaled. This is not a maintenance role; it’s a transformation opportunity.As the strategic and operational leader of our support function, you’ll work cross functionally to revamp our systems, metrics, and workflows for our Customer Support team. You’ll coach and grow a talented team, reimagine our use of Intercom, and build the foundational architecture for a scalable, efficient, and customer-obsessed B2B SaaS support engine. If you’ve ever said, “Give me the keys—I’ll build it better,” this is your moment.
This job posting was last updated on 9/22/2025
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