Stampli

Compensation

Full Description

Stampli, a leader in B2B SaaS and fintech innovation, is seeking a CX Manager who provides significant added value through deep issue analysis and technical expertise. This is an execution-focused role responsible for ensuring that complex customer challenges are not just communicated, but diagnosed, prioritized, analyzed, and resolved.Far from being another communication layer, this person serves a strong 3rd level of support between Customer Success , product and Engineering. You will be responsible for providing deep-dive diagnostics on ERP integrations and P2P workflows.The CX Manager is also a key escalation leader, capable of operating calmly and decisively in high-pressure situations while exercising strong judgment on when to escalate and when not to.You’ll collaborate with teams in the US and Israel, reporting to a Director of Customer Experience.