St. John's Riverside Hospital

Compensation

Full Description

Overview St. John's Riverside Hospital is a leader in providing the highest quality, compassionate health care utilizing the latest, state-of-the-art medical technology. Serving the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington, St. John's Riverside has been and continues to be a unique and comprehensive network of medical professionals dedicated to a tradition of service that spans generations. St. John’s has been an integral part of the community since the 1890's and its’ commitment to provide the community with the most advanced medical services available continues to be the hospitals’ vision, mission and value. St. John's Riverside Hospital built itself around an early foundation of nursing and community service. In 1894, the Cochran School of Nursing, the oldest hospital-based school of nursing in the metropolitan area, was founded, thus making the St. John's Nursing Staff more than just the backbone of the hospital, but the heart and soul. St. John’s dedicated nurses give superior attention to those who need it most with a strong emphasis on patient and family-focused nursing care. St. John’s Riverside Hospital staff is committed to making life better for all patients. The hospital continues to elevate the services provided with the goal of increasing the quality of life for all who entrust St. John's Riverside Hospital to their care. St. John’s Riverside Hospital is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, creed, color, national origin, sex, age, disability, marital status, or other legally protected classification in accordance with applicable federal, state, and local law. Personalized care together with advanced technology is what it means to be Community Strong Responsibilities The Assistant Supervisor of Operations will assist and support general operations via variable tasks to include training and quality monitoring of the Patient Service Representative staff, supply management, enhanced patient revenue activities. The Assistant Supervisor is responsible to: Provide in person training, both orientation and inservices, for all Patient Service Representatives (PSR) staff relative to quality customer service and completion of key tasks to include but not limited to eligibility verifications, office based preauthorizations and follow up testing appointments with a goal to optimize revenue. Organize and implement random, unannounced monitoring of customer service, with summary reports. Maintain the process for Montefiore Provider support services at Dobbs Ferry. As needed, provide training to PSR staff regarding process. Function as liaison for the Employee Health/Corporate Health Department to maintain patient flow between services. Oversee and assist with maintaining medical and nonmedical supply inventory for Boyce Thompson, Hartsdale and 1022 No. Broadway sites. This may include ordering to ensure required inventory is on site. Support the Assistant Director regarding equipment repairs. In collaboration with the PSR team, ensure all monthly statistics are reported accurately and timely for sites as assigned. As assigned by Assistant Director, assist with daily co-pay collection and other related patient payments to ensure reconciliation and submission to Revenue Cycle staff daily. Close collaboration with and oversight of Interventional Spine & Pain Management Center team to ensure preauthorizations and associated documentation are complete for optimal reimbursement. Complete related reports as requested. Other duties as assigned. Qualifications Three (3) year of medical office experience with a key focus on customer service. Excellent written and oral communication skills. Exceptional attention to detail and accuracy. Experience in customer service in medical setting required. 3 years of office based experience preferred Knowledge of outpatient office-based services, customer service, general operations, medical terminology and familiarity with supplies and costs. Required: High School Diploma or equivalent. Preferred: AS Degree is relevant field.