S&S Healthcare

Compensation

Full Description

The Vice President (VP) of Account Management is a strategic leadership role responsible for overseeing the account management/client services team and driving client satisfaction, retention, and growth. This position will focus on developing and maintaining strong relationships with clients, ensuring their needs are met, and identifying opportunities for enhanced service offerings. Reporting directly to the President, the VP will lead initiatives to optimize account management processes and align them with the company’s strategic objectives.   Responsibilities: * Client Relationship Management: Build and maintain strong, long-term relationships with key clients. Act as the primary point of contact for client escalations and ensure a high level of service delivery. * Strategic Planning: Develop and execute account management strategies that align with organizational goals. Identify opportunities for upselling and cross-selling services to enhance client satisfaction and loyalty. * Team Leadership: Lead and mentor the account management team, fostering a culture of collaboration, accountability, and continuous improvement. Provide coaching and professional development opportunities to team members. * Performance Metrics: Establish and monitor key performance indicators (KPIs) to evaluate account management performance. Utilize data-driven insights to drive improvements and enhance client outcomes. * Cross-Functional Collaboration: Work closely with sales, marketing, and operational teams to ensure a seamless client experience. Collaborate on new initiatives, product launches, and service improvements. * Feedback Loop: Gather and analyze client feedback to drive service enhancements. Implement strategies to address client concerns and ensure high satisfaction levels. * Market Awareness: Stay informed about industry trends, competitive landscape, and best practices in account management to continuously improve service offerings. Qualifications: * Leadership Experience: Proven track record of successfully leading account management or client services teams in a healthcare or related industry. * Industry Knowledge: Deep understanding of healthcare administration, client management, and operational best practices. * Communication Skills: Exceptional verbal and written communication skills, with the ability to engage effectively with clients and internal stakeholders at all levels. * Analytical Skills: Strong analytical and problem-solving skills, with the ability to leverage data to drive decision-making and optimize processes. * Client-Centric Approach: A strong commitment to delivering exceptional client experiences and achieving high levels of client satisfaction. * Adaptability: Ability to thrive in a dynamic environment with shifting priorities and evolving business needs. Reflect Health is committed to creating a safe and secure workplace for all employees. Please note that all final candidates will undergo a comprehensive background check and drug testing as part of our hiring process.