Springfield Partners for Community Action

Compensation

Full Description

Position Summary: The Administrative Receptionist/Clerk will perform a variety of administrative and clerical duties including reception, data entry, filing, administrative support to the Executive Administrative Coordinator and, as assigned, for other organizational staff. Authority: The Administrative Receptionist Clerk is selected and supervised by the Executive Administrative Assistant to the Executive Director. Responsibilities: • Answer phones, take messages, and direct calls to the appropriate staff, and provide basic information as requested • Greet and direct clients and make sure they are comfortable while waiting • Perform daily data entry and maintenance of logs and files • Assist the Intake Specialist in reviewing client's documents to ensure they have all the necessary documentation required for a successful interaction • Assist the Intake Specialist in confirming clients meet program income eligibility guidelines to receive services • Provide administrative support to meet needs of the Agency and all organizational programs • Participate in Agency functions, including department meetings, retreats, and outreach events • At times, may be asked to drive to run errands in preparation for meetings, events, etc. • Maintain the work area, office, reception, and waiting area clean and current • Maintain the reception and entrance bulletin boards, updated and appealing • Ensures adherence to Springfield Partners for Community Action policies, procedures, and standards • Accurately and effectively represent Springfield Partners for Community Action and its mission • Acts in the Agency's best interest and enhances the image of Springfield Partners for Community Action in the public eye. • Perform other duties/projects as may be assigned under the administrative scope of this department. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty of responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and/or Experience: • High School Diploma or equivalent required • A minimum of one (1) year in an administrative capacity with administrative data entry and reception experience, preferably with a non-profit agency • Strong interpersonal and communication (written and oral) skills and the ability to represent Springfield Partners to the public and clients in a compassionate and respectful manner • Must possess exceptional organizational skills with great attention to details • Able to maintain sensitive and confidential information • Able to operate basic office equipment (fax, copier, postage meter, multi-line phone systems) • Ability to undertake and manage multiple tasks and projects in a fast-paced environment with minimal supervision • Pleasant and engaging personality • Sensitivity to, and ability to work with low-income, diverse populations • Excellent computer skills (Word, Excel, Access, PowerPoint, Outlook, etc.) • Must be flexible and able to work weekends and evenings as may be required Language Skills: • Ability to speak multiple languages, English and Spanish, highly desired • Ability to read and write correspondence • Ability to effectively identify information and respond to inquiries from employees, clients, and the general public • Attentive to details; ability to proofread and edit documents. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • While performing the duties of this job, the employee is regularly required to walk, talk, and hear • The employee frequently is required to use hands to finger, handle, type, or feel; reach with hands and arms • The employee is frequently required to stand and sit • The employee must occasionally lift and/or move up to 20 pounds • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities perform the essential functions. • Employee will be working in an office environment and occasionally outside at events • Position is required to sit and stand to answer the phone and come to the Reception window to greet and respond to questions from clients • While performing the duties of this job, the employee is regularly exposed to inside weather temperatures and conditions. Occasionally the employee is exposed to outside variable weather temperatures and conditions The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities associated with it. Springfield Partners for Community Action management reserves the right to amend and change responsibilities to meet program and agency needs. Job Type: Full-time Pay: $16.50 - $19.50 per hour Expected hours: 37.5 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Parental leave • Professional development assistance • Retirement plan • Tuition reimbursement • Vision insurance Experience: • receptionist: 1 year (Required) • Administrative: 1 year (Required) Language: • Spanish fluently (Required) Ability to Commute: • Springfield, MA 01109 (Required) Work Location: In person