Spinelli Kilcollin

Compensation

Full Description

Retail Operations Assistant Spinelli Kilcollin is a luxury jewelry brand based in Los Angeles, known for designing linked rings, clean architectural designs, and a commitment to responsible craftsmanship. Founded in 2010, our collections are handcrafted in downtown L.A., with a focus on creating a positive long-term impact—on our industry, our community, and our customers. Spinelli Kilcollin is seeking a highly organized and efficient Retail Operations Assistant to join our NYC retail team. The primary responsibility of this role is to assist with all in-store operations while collaborating with team members with the goal of delivering great service to our clients. Key duties include answering the phone, gathering client information, processing in-store purchases, fulfilling web orders, organizing inventory, maintaining tidy displays, assisting with jewelry pulls, and handling merchandise go-backs during busy sales periods. The Retail Operations Assistant will also play an integral role in shipping and receiving and will report directly to the Operations Manager. The ideal candidate is a dynamic self-starter, based in the New York Metropolitan area, and available to work weekends. Key Responsibilities: Operations • Shipping and Order Processing: Preparing and shipping orders in collaboration with Operations Manager, shipping and receiving of all in and outbound shipments. • Receiving Merchandise: Processing all incoming merchandise, ensuring it is tagged correctly and organized properly. • Inventory Management: Assisting with organizing merchandise to ensure accurate inventory records and keeping displays neat and properly organized. Completing inventory audits in a timely manner and communicating any discrepancies. Assisting with quality control of incoming customer orders and shipments, reporting any issues to the Operations Manager. • Office Management: Coordinate office and packaging supply restocks. Ensure the stock room and break room are organized and easy to navigate. Assist with the execution of in store events and activations. Sales Support • Sales Support: pulling or replenishing requested backstock, answering the phone, and assisting the sales team in an effort to support a great customer experience. • Processing Sales: Operating the point-of-sale system, processing payments, handling returns and exchanges. • Product Knowledge: Maintaining a thorough understanding of our jewelry offerings, including styles, materials, and pricing, to effectively assist the Sales Team during client interactions. • Store Presentation: Maintaining cleanliness of the sales floor, tidying up displays, and ensuring store appearance is neat and organized. • Client Support: Answering the phone, greeting clients upon arrival, offering beverages and gathering relevant customer information to enhance their shopping experience. Qualifications: • 2+ years retail experience, preferably in a jewelry or luxury goods environment and a basic understanding of retail operations. • Strong communication and interpersonal skills, with the ability to connect with a wide range of customers. • Cross functional collaboration and great teamwork is necessary to succeeding in this role. • Ability to work primarily on weekends, with flexibility in hours as needed. • Ability to lift or move 30lbs or more is a plus. • Highly organized, reliable, and able to multitask in a fast-paced environment. • Experience with inventory management, Shopify, and CRM systems is a plus. Hourly: $28-30 per hour To apply: Send your resume and a cover letter to careers@spinellikilcollin.com. Please include three cultural figures who inspire you in any creative field and why. Impeccable references are required. We look forward to receiving your application and learning more about how you can contribute to Spinelli Kilcollin!