Speedy Printing

Compensation

Full Description

Please note: Printing experience is mandatory. Applications without relevant printing experience will not be considered. Candidates with backgrounds in print production, print sales & customer service are strongly encouraged to apply. The CSR position is critical to our quality and productivity. The CSR must exhibit excellent customer service thus ensuring customer satisfaction and referrals. The CSR will be the first line of contact for most customers and will assist with estimates and order placement as defined. The CSR’s scope of responsibility in terms of client quotes and orders is limited to client reorders without significant changes, converting Manager produced quotes without significant changes, promotional products and catalog items. The position also operates digital presses, bindery, and related equipment, reviewing customer files, preparing proofs, and ensuring all work meets established quality standards and customer specifications. Essential Job Functions: Working Hours: · Works a standard 8 hour day, Monday to Friday, with a 30 minute lunch break. · If requested, will work overtime to meet customer needs and/or requirements. Computer Programs Operated: · Microsoft Office · Outlook · Printers Plan · Plan Prophet · UPS Worldship · Adobe Acrobat or other pdf reader · Other programs as required. Primary Duties: General Customer Assistance · Acknowledge and appropriately greet and assist every customer in a timely manner. · Answer phones and assist customers if within scope or transfer to Manager/voicemail. · Acknowledges all emails to CSR email address as soon as possible, forwarding as appropriate. · Effectively present and discuss promotional products and catalog products, as well as provide guidance on how to place quotes/orders/files using our technology. · Provide new customers with appropriate account forms to fill out. Estimates & Order Management within Scope · Understand and appropriately utilize the company established pricing system and policies, providing written estimates on client reorders without significant changes promo product orders and catalog products. · Accurately enter customer orders into Printer’s Plan if they meet CSR scope. Place job jacket with completed Work Order and all other necessary information, including previous job jacket, into Pre-Press order box. · Review customer files on orders CSR wrote up to ensure all elements are present (fonts, images, PMS colors, etc.) and problem-free for printing. · Track jobs written up by CSR through proofing to ensure timeline is maintained. · Ensure customer supplied components (i.e. paper, envelopes, stamps) are available on time to meet assembly schedule. · Initiate changes to orders as required and provide to Manager for pricing changes and to Pre-Press for production changes. · Notify customers of any changes or delays in the progress of a job and any additional charges for CSR orders. · Works with Manager to determine deposit requirements for COD orders. Upon order completion, send credit card payment links and ensures payment is made prior to delivery or at time of pick up. Coordinate Deliveries · Complete QA sheet, checking samples of completed jobs to ensure accurate final product. Check quantity of each item ordered to ensure all items are fulfilled as expected by customer. · Notify customer of completed jobs and schedule delivery utilizing established procedures. · Maintain inventory of shipping materials and supplies. Printing Responsibilities · Operate digital printing equipment to produce jobs according to work orders, quality standards, and color expectations. · Perform bindery operations such as cutting, folding, scoring, drilling, collating, booklet-making, and laminating. Other Duties · Open and sort incoming mail. · Verify delivery vendor invoices. · File completed job jackets. · Provide bindery services as requested/needed. Educational Requirements: High School Education required. College education preferred. Minimum and 5 years’ customer service experience within the printing industry; or an equivalent combination of education and printing experience. Advanced proficiency in Print MIS, preferably Printer’s Plan and/or Plan Prophet. Mental and Physical Requirements: Excellent English communication skills. Ability to read, analyze, and interpret technical procedures, work orders, governmental regulations, and policy and procedure manuals. Ability to effectively present information and respond to questions from clients, customers and employees. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to apply common sense understanding to carry out instructions furnished in written and oral form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in with several abstract and concrete variables. Requires performing tasks standing (30%), walking (30%), bending (5%) and sitting (30%). Lifts materials up to 25 pounds and carries while walking up to 5 times per day for distances up to 10 feet. Works in an air-conditioned office environment with low to moderate noise levels. Performance Standards: Ability to perform above tasks/duties accurately and efficiently with no supervision. Demonstrate initiative, increased quantity, dependability, healthy work relationships, increased knowledge, and a positive and professional attitude overall. Interact with coworkers, customers, and vendors professionally and respectfully at all times. Maintain accurate orders, files, office equipment and work area. Job Type: Full-time; Salaried Experience: • Printing (required) • Customer Service (required) Ability to Commute: • Houston, TX 77027 (Required) Work Location: In person Benefits provided: Health & Dental Insurance Paid Holidays PTO Job Type: Full-time Pay: From $18.00 per hour Benefits: • Dental insurance • Health insurance • Paid time off Work Location: In person