Speedway Motors, Inc

Compensation

Full Description

Job Description: • Answer inbound calls courteously and professionally while building a positive rapport with current and potential Speedway Motors customers. • Use computer software efficiently and accurately as the primary tool for entering customer orders. • Navigate Speedway Motors websites to answer basic product fitment, technical specification, and availability questions. • Upsell and cross-sell products and services to customers over the phone as necessary. • Transfer advanced customer technical product question calls, post-purchase order calls, and escalate customer calls to agents in the CX Auto Tech and CX Support chapters when appropriate. • Occasionally make outbound follow-up telephone calls to Speedway Motors customers. • Use Microsoft Outlook and Teams daily to interact with co-workers and leadership as well as Speedway Motors customers. • Create service tickets related to external customer needs and internal order fulfillment processes. • Constantly work to improve processes; make suggestions for productivity improvements, and optimize employee workflow, while continuing to meet our customers’ needs. • Maintain regular and reliable attendance. • Perform all other duties as assigned or needed. Requirements: • Associate degree OR equivalent experience in customer service. • Must be able to maintain regular and reliable attendance. • Excellent data entry, typing, and 10-key skills. • Must be able to multitask, using multiple programs simultaneously. • Superior customer service skills (including questioning, verifying, listening, establishing rapport). • Must be able to interpret written communications and comprehend the English language. • Able to work independently as well as effectively in a team environment. • Must have a designated workspace that is free from noise or other distractions to be able to concentrate on our customers’ phone calls. • Computer equipment is provided. You will be required to be hard-wired to your Internet router while working. • Automotive Experience highly preferred but not required. • 2 years of customer service experience. Benefits: • Comprehensive Health, Dental and Vision Insurance • Retirement Plan with Company Match • Paid Time Off • Paid Holidays • Paid Parental Leave • Continuing Education Reimbursement • Wellness Program and Healthy Living Reimbursement • Discount on Speedway Motors Product • Rent Discount for all Speedway Properties (Lincoln, NE) • Referral Bonuses