Specialized Recruiting Group - Livonia

Compensation

Full Description

Commercial Lines Manager Location: Rochester, MI Lead People. Drive Change. Build Something Better. Our trusted client is a well-established independent insurance agency with a strong reputation, a loyal client base, and a team of long-tenured professionals who take pride in delivering exceptional service. We're looking for an experienced leader to step into a highly visible management role and help shape the future of our Commercial Lines operation. This is an opportunity for someone who enjoys developing people, improving processes, creating accountability, and building high-performing teams. While insurance experience is certainly valuable, we're equally interested in strong leaders from client service, financial services, banking, mortgage, professional services, or other relationship-driven industries. What You'll Do As the Commercial Lines Manager, you'll lead a team of approximately 13-15 employees responsible for servicing commercial insurance clients and supporting producer relationships. Key responsibilities include: • Lead, coach, mentor, and develop a high-performing service team • Foster a culture of accountability, collaboration, and continuous improvement • Oversee onboarding, training, and employee development initiatives • Conduct performance reviews and create development plans for team members • Improve workflows, processes, and operational efficiencies • Monitor service metrics and identify opportunities for improvement • Partner with leadership to implement strategic initiatives • Serve as an escalation point for client service issues • Drive adoption and utilization of technology and agency management systems • Support a positive and engaging workplace culture What We're Looking For Successful candidates will bring: • Previous experience managing and developing teams • Strong leadership, coaching, and employee development skills • Experience implementing processes and driving operational improvements • Ability to navigate change and gain buy-in from tenured employees • Strong communication and relationship-building skills • Experience handling difficult conversations and performance management • A collaborative, hands-on leadership style Preferred Backgrounds We welcome candidates from industries such as: • Insurance • Banking • Mortgage • Financial Services • Wealth Management • Professional Services • Customer Service • Client Services • Account Management If you've led teams focused on serving clients, building relationships, and improving operations, we'd love to hear from you. Why Join Our Team? • Established, respected independent agency • Opportunity to make a meaningful impact on culture and operations • Highly visible leadership role with executive exposure • Strong employee tenure and stable client base • Modern, recently renovated office environment • Collaborative leadership team • Opportunity for future growth and expanded responsibilities Compensation & Benefits Base Salary: $100,000 - $120,000 Benefits Include: • Bonus opportunity • 100% employer-paid individual health insurance • 3% Safe Harbor 401(k) • 22 days PTO • Professional development opportunities Schedule • Monday-Friday • 8:00 AM - 4:30 PM • 37.5-hour work week • Hybrid flexibility available after successful onboarding and team integration Ready to Lead? If you're a people-focused leader who enjoys developing teams, improving operations, and creating lasting impact, we'd love to speak with you.