SpecialistTeleMed

Compensation

Full Description

Our administrative, operational, and executive professionals play a vital role in supporting our mission to make specialty care accessible to all. We foster a culture where every voice is heard, every contribution is valued, and every team member is empowered to grow. The following values represent what we stand for as a team and what we reflect within our partnerships: PEOPLE FIRST: We value our people and our teams. We work with a patient-centered mindset and believe our mission will make a difference. TEAMWORK: We work with collaboration, accountability and understand that we can achieve more together while empowering each other to reach our full potential. INNOVATION: We are curious, we think beyond boundaries and work to drive clinical innovation. We understand that healthcare is constantly changing, and our goal is to ask questions, embrace change and strive to be better. PASSION: At Specialist TeleMed, we love what we do, why we do it, who we work with and the people we serve. We are motivated, inspired, and persistent to create opportunity. At STeM, we work across departments, disciplines, and time zones to ensure the delivery of seamless virtual care. You’ll be part of a team that values accountability, transparency, and mutual respect, and where success is celebrated companywide. From the frontline support staff to our executive leadership, members of the STeM team are motivated by a shared purpose: to improve lives through accessible, high-quality specialty care. Position Summary The Director, Partner Success collaborates with customers and leads Implementation Project Teams on planning, scheduling, and execution of all deliverables within the scope of the project or program. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: • Lead, facilitate, coordinate, and track day-to-day activities required to ensure the project is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, established processes, and/or the standard terms and conditions of the contract • Creation and use of project plans for assigned projects, which include clear landmarks and assignment of project task responsibilities • Successfully lead the scope of the project, including customer priorities • Demonstrate a proactive approach to identify risks to project success; develop effective action plans for resolution • Appropriately handle / advance project issues or risks • Leading customer expectations of product and services • Providing leadership and direction for customers and Partner Success team • Demonstrate effective presentation skills, verbal and written, with customers, project teams, and leadership • Ensuring customer satisfaction • Demonstrated ability of leading project teams and act as an effective team leader for all matrixed staff • Sustain Client/Customer relationships • Manage, develop, and maintain a portfolio of Client accounts along with other team members • Accurately track and record customer communications in required platforms • Play a critical role in client retention by coordinating with all internal departments to ensure the utmost satisfaction with each client. • Required to communicate accurate and timely information at all times, including the C-Suite level executives both internally and at third parties, to effectively address client requests. • Communicate and help solve the issues of clients • Working to find solutions to any client issues • Creation and use of project plans for assigned projects, which include clear landmarks and assignment of project task responsibilities • Performs other related duties as assigned. Core Competencies ● Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seeks to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. ● Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation. ● Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each STeM team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. ● Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. ● Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. Minimum Qualifications (Knowledge, Skills, and Abilities) • Bachelor’s Degree required; advanced degree preferred. • 3 years of project management experience in healthcare, preferably in Telehealth, Telemedicine or virtual health • Strong communication٫ organizational and time-management skills • Excellent written and verbal communication skills with the ability to effectively communicate with internal and external customers at various levels. • Advanced computer skills, including but not limited to: Microsoft office Suite (Word, Excel, Outlook, and PowerPoint), database management, information security scanning, and email. • Excellent organizational skills with the ability to work independently as well as in a team environment. • Ability to effectively organize and prioritize duties to meet deadlines as well as set short or long-term goals and strategies to achieve goals. • Ability to organize and manage multiple priorities. • Excellent interpersonal and customer service skills. • Excellent organizational skills and attention to detail. • Demonstrates understanding of industry-recognized project management methodologies • Possesses healthcare project management experience and demonstrates thorough knowledge and understanding of project management methodologies and relevant clinical and IT operations • Responsible for maintaining project schedule and timeline • Aligned with forecasting and backlog management processes • Demonstrates effective communication and engagement with the customer • Able to effectively work across multiple departments (e.g. MSO, Business Development, Operations) • Demonstrates the professional and soft skills necessary to be an effective project manager • Project management or leadership experience required • Prefer knowledge of hospital systems and procedures • Must possess and maintain a valid driver's license. Additional Knowledge, Skills, and Abilities (Preferred) • Knowledge of Telemedicine, virtual health care, multi-disciplinary, and multi-state a plus. • Negotiation skills • Ability to work in remote environments • Effective, professional customer communications (both verbal and written) • Negotiation skills • Effective interpersonal skills • Team leadership • Ability to work in matrixed environments • Effective, professional customer communications (both verbal and written) • Building and leading effective project teams • Conflict resolution • HubSpot Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee frequently required to prolonged periods of sitting at a desk and working on a computer. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Due to business and legal considerations, STeM is currently unable to hire candidates residing in the following states: California, Oregon, New Mexico, and New York. • *Home-based position with travel. Job Type: Full-time Pay: $75,000.00 - $80,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Health insurance • Life insurance • Paid time off • Vision insurance Work Location: Remote