Sparq

Compensation

Full Description

C2C is not available Must be authorized to work in the U.S. without sponsorship Why you will enjoy Mondays again: Opportunity to work alongside a talented, diverse team in a collaborative and creative environment Ongoing investment in your growth through training, mentorship, and industry certifications Hands-on exposure to cutting-edge technologies across multiple industries Recognition programs and employee awards within an inclusive culture that celebrates great work, including our AI Innovators Program Remote or hybrid work options Competitive salary Robust benefits package, matching 401(k) plan, and substantial PTO Tuition reimbursement A Day in the Life: Provide technical support for Java-based applications, troubleshooting and resolving issues across applications, APIs, and databases to ensure system stability and a positive user experience. Investigate application errors using Java stack trace analysis, logging, and debugging techniques to identify root causes and implement effective solutions. Leverage Java and the Spring Framework to analyze application behavior, troubleshoot defects, and support ongoing application maintenance. Write and execute complex Oracle SQL queries to investigate data discrepancies, validate application functionality, and troubleshoot database-related issues using Oracle SQL Developer. Troubleshoot and support AWS Lambda functions, investigating integration issues and application behavior within cloud-based environments. Utilize development environments such as IntelliJ IDEA and AWS Cloud9 to review code, debug issues, and support technical investigations. Develop and execute scripts using Python, PowerShell, and basic Unix commands to assist with troubleshooting, data analysis, and operational support activities. Monitor and analyze application performance and errors, leveraging tools such as Dynatrace when available to identify potential issues and support resolution efforts. Actively use AI tools, including Claude through our Anthropic partnership, to streamline tasks, improve the quality of your work, and share best practices with teammates while continuously seeking new ways to integrate AI into your everyday workflows Manage multiple incoming support requests, prioritize issues based on urgency and impact, and maintain accurate tracking and documentation through resolution. Maintain consistent, proactive communication with users and stakeholders, providing timely updates, following up on outstanding issues, and ensuring a high level of customer service throughout the support process. Leverage Microsoft Excel and Office 365 to analyze data, document findings, track support activities, and communicate technical information effectively. Independently investigate complex technical issues, applying strong analytical thinking and problem-solving skills to navigate ambiguity and coordinate with cross-functional teams when necessary. What it takes: Consultative approach and problem solving skills to successfully align digital solutions with long-term business goals of the client Hands-on experience using AI tools to enhance daily work, or a strong desire to do so, including a willingness to experiment, learn, and champion AI adoption within your role Claude Certified Developer or Architect highly preferred; possible opportunity to obtain as a Sparq colleague Commitment to understanding and exceeding client expectations Ability to perform project oversight and execution of deliverables Flexibility to adapt within a high-growth organization Ability to lead, mentor and motivate those around them Hunger for continuous learning and professional development Intellectual curiosity to provide creative solutions Full understanding of the software development life cycle Ability to positively impact fellow colleagues through effective leadership, presentations, coaching, etc. Desire to work in a team environment Good interpersonal, written and verbal communication skills Regardless of your specific role, we seek individuals who are excited to explore, adopt, and evangelize AI tools and methodologies. If you have experience in AI or a proven track record of rapidly learning and mentoring others on emerging tech, you’ll fit right in. Equal Employment Opportunity Policy: Sparq is proud to offer equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. We are committed to providing equal employment opportunities and believe in an inclusive workplace. If you require reasonable accommodations to participate in the job application or interview process, please let us know by contacting recruiting@teamsparq.com #LI-REMOTE