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Spade Recruiting

Spade Recruiting

via Jazzhr

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Customer Care Specialist - WFH

Anywhere
full-time
Posted 10/7/2025
Direct Apply
Key Skills:
Strong Communication
Interpersonal Skills
People-First Mindset
Genuine Desire To Help
Digital Tools Proficiency
Organized
Proactive
Self-Motivated
Customer Service Experience
Insurance Knowledge
Sales Experience

Compensation

Salary Range

$Not specified

Responsibilities

You will serve as the primary connection between our organization and the families we protect, helping clients understand their benefits and ensuring they feel informed and valued. This role involves educating families, simplifying complex information, and building lasting trust.

Requirements

We are looking for candidates with strong communication and interpersonal skills, a people-first mindset, and a genuine desire to help others. Experience in customer service, insurance, or sales is an asset, but not required.

Full Description

About Us We’re not your average insurance agency. Our foundation is built on people, purpose, and progress. Our mission is to help hardworking families protect what matters most—while empowering our team members to build flexible, meaningful careers that truly fit their lives. We believe real success is achieved through freedom, growth, and community. That’s why we’ve created an environment where driven individuals can thrive—supported by advanced technology, personalized mentorship, and a culture rooted in ambition, teamwork, and integrity. For over six decades, our organization has proudly partnered with unions, associations, and working families across North America to deliver dependable supplemental and permanent benefit programs. As we continue to expand, we’re looking for professionals who aren’t just searching for a job—they’re searching for a purpose. The Role As a member of our team, you’ll serve as the primary connection between our organization and the families we protect. You’ll help clients understand their benefits, answer questions, and ensure every interaction leaves them feeling informed, valued, and supported. This position goes beyond managing policies—it’s about educating families, simplifying complex information, and building trust that lasts for years to come. What You’ll Do Build and maintain long-term client relationships through consistent communication and service Guide policyholders through benefit options, updates, and claims with care and professionalism Clearly explain coverage details in a way that’s easy to understand Collaborate with leadership to enhance onboarding and client experience processes Serve as the go-to resource for client needs and inquiries Participate in ongoing training, mentorship, and leadership development to support long-term career growth What We’re Looking For Strong communication and interpersonal skills A people-first mindset and genuine desire to help others Comfortable using digital tools and working in a remote environment Organized, proactive, and self-motivated Experience in customer service, insurance, or sales (an asset, but not required) Must be legally eligible to work in the United States or Canada What You’ll Gain Remote-first flexibility—work from anywhere Weekly pay plus performance-based monthly bonuses Comprehensive training and personalized mentorship to set you up for success Fast-track advancement opportunities with clear leadership pathways A supportive, mission-driven culture focused on both personal and professional growth The chance to make a lasting impact in your community by helping protect working families

This job posting was last updated on 10/8/2025

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