SoTalent

Compensation

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Customer Care Associate Industry : Automotive Aftermarket / Distribution Location : Indianapolis, IN Estimated Salary : $30,000–$36,000 annually Employment Type : Full-time, Onsite The Opportunity A national automotive parts distribution organization is seeking a detail-oriented Customer Care Associate to support financial operations, customer service, and store-facing administrative processes. This role is critical to ensuring accurate billing, order processing, account reconciliation, and responsive support to retail and independent store partners. You’ll work closely with distribution centers, headquarters teams, and store locations to resolve issues efficiently while maintaining high standards of accuracy and service. What You’ll Do • Provide customer service support to retail and independent stores via phone and email • Process sales orders, special orders, transfers, returns, credits, and rebates • Review, correct, and reconcile billing, accounting, and accounts receivable transactions • Perform end-of-day accounting and fund transfers between local and corporate bank accounts • Research discrepancies including short payments, credit card disputes, and bad checks • Generate and distribute operational and financial reports • Maintain accurate records, documentation, and filing systems • Coordinate with internal teams to resolve order transmission, billing, and inventory issues • Support compliance for international orders and contract requirements Key Responsibilities • Process incoming freight receipts, EDI corrections, and manual transactions • Reconcile bank accounts and maintain manual logs where required • Investigate and resolve unbilled, unpaid, or incorrectly processed orders • Manage rebate accounts, updates, and corrections • File carrier claims for damaged freight • Ensure nightly billing processes are completed successfully • Maintain miscellaneous accounts and handle non-standard transactions What You Bring • High School Diploma or equivalent experience • 2+ years of general office or clerical experience • 1+ year of bookkeeping or accounting experience • Strong attention to detail and problem-solving skills • Ability to work independently and within a team environment • Professional phone presence and strong communication skills • Comfortable handling customer complaints and resolving issues Technical Skills • Microsoft Excel (basic formulas, reporting) • Microsoft Word and Outlook • Windows-based systems and document management tools • Experience with ERP systems (JD Edwards, PeopleSoft, or similar) preferred • Familiarity with office equipment (scanning, copying, document handling) Why This Role This position offers hands-on exposure to finance, customer service, and operations within a fast-paced distribution environment—ideal for candidates looking to build long-term careers in customer operations, accounting support, or supply chain administration.