Sonic Healthcare USA

Compensation

Full Description

Job Functions, Duties, Responsibilities and Position Qualifications: We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Position Summary The LIMS Implementation and Support Supervisor plays a critical leadership role in ensuring the successful deployment, optimization, and ongoing performance of the Laboratory Information Management System (LIMS). This position oversees all aspects of LIMS lifecycle management, including system configuration, integration, validation, and end user support, to ensure the platform effectively enables laboratory operations, maintains data quality, and aligns with regulatory and organizational requirements. The Supervisor works closely with laboratory leaders, IT teams, quality assurance, and software vendors to translate business needs into functional LIMS solutions that streamline workflows, enhance operational efficiency, and support the organization’s digital transformation initiatives. This role also provides day to day leadership to staff involved in LIMS support, training, and system enhancement activities. Key Responsibilities Lead LIMS implementation efforts, including workflow design, configuration, validation, and deployment to support clinical testing operations. Provide daily LIMS support, resolving user issues, addressing data or workflow errors, and ensuring uninterrupted clinical lab operations. Create and deliver training and documentation to support accurate and consistent use of the system across clinical testing teams. Maintain regulatory and quality compliance, ensuring LIMS workflows, user access, audit trails, and electronic records align with CLIA, CAP, GLP, and FDA 21 CFR Part 11 requirements. Partner with IT, lab leadership, QA, and vendors to optimize workflows, improve system usability, and support instrument and middleware integrations. Monitor system performance and utilization, identify workflow gaps, and implement changes that enhance accuracy, turnaround time, and operational efficiency. Serve as the primary LIMS contact, triaging support requests, managing escalations, and coordinating system updates or upgrades with vendors. Qualifications Education Bachelor’s degree in Life Sciences, Information Technology, Computer Science, Chemistry, Biology, or a related field. Master’s degree preferred. Experience Experience with LIMS implementation, administration, configuration, or laboratory informatics. Experience working in a regulated clinical laboratory environment preferred. Hands-on experience with major LIMS platforms such as LabWare, STARLIMS, LabVantage, or Thermo SampleManager. Experience supporting system integrations, laboratory automation, or instrument connectivity. Experience collaborating with vendors, including managing support cases, upgrades, or contract discussions. Minimum of two years of experience in a lead or supervisory role with responsibility for guiding staff or managing system‑related activities. Skills Strong understanding of clinical laboratory workflows, sample tracking, chain of custody, instrument integration, and data management. Working knowledge of SQL, database structures, APIs, or system integration tools. Demonstrated ability to lead teams, supervise staff, and manage cross‑functional projects. Effective communication skills with the ability to explain technical concepts to users with varying levels of technical expertise. Strong analytical and problem‑solving abilities focused on efficiency, data integrity, and continuous improvement. Highly organized, with documentation, prioritization and time management skills. Ability to manage multiple priorities in a fast‑paced environment. Familiarity with quality systems, audit requirements, and electronic records compliance within clinical or regulated environments. Scheduled Weekly Hours: 40 Work Shift: Job Category: Information Technology Company: Sonic Healthcare USA, Inc Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. About Sonic Healthcare USA Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US- based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve. For more information, visit the Sonic Healthcare website at www.sonichealthcareusa.com.