Solventum

Compensation

Full Description

Job Title: Customer Insights & Experience Manager - Remote Company Overview: Solventum is a pioneering healthcare company dedicated to transforming the healthcare landscape through innovative solutions. With a rich legacy of addressing complex challenges, we empower healthcare professionals to deliver exceptional care. At Solventum, empathy and people-centric innovation drive everything we do. Role Overview: As the Customer Insights & Experience Manager, you will play a critical role in understanding and enhancing the customer journey. Your insights will inform strategic decisions that improve customer satisfaction and drive business growth. This role requires a blend of analytical expertise and a passion for delivering outstanding customer experiences. What You'll Do: - You will gather and analyze customer data to identify trends and opportunities for improvement. - You will develop and implement customer experience strategies that align with company goals. - You will collaborate with cross-functional teams to integrate customer insights into product development and marketing. - You will design and conduct customer feedback programs, including surveys and focus groups. - You will monitor key performance indicators related to customer satisfaction and experience. - You will present actionable insights and recommendations to senior leadership. - You will stay abreast of industry trends and best practices in customer experience management. - You will champion a customer-centric culture across the organization. What You Bring: - 5+ years of experience in customer insights, market research, or customer experience roles. - Strong analytical skills with proficiency in data analysis tools such as Excel, SQL, or Tableau. - Excellent communication and presentation skills to convey complex insights clearly. - Experience managing customer feedback programs and using CRM systems. - Ability to work independently in a remote environment while collaborating effectively. Bonus Points If You Have: - Experience in the healthcare industry or related fields. - Knowledge of advanced analytics or AI-driven customer insights tools. - Background in UX research or design thinking methodologies. - Familiarity with project management software like Asana or Jira. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer professional development opportunities to help you grow your career. - We offer a collaborative and inclusive culture that values innovation and empathy. - We offer wellness programs and employee assistance resources. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are excited to join Solventum. We look forward to hearing from you!