$90K-120K a year
Gathering and analyzing customer data to develop and implement customer experience strategies that improve satisfaction and drive business growth.
5+ years of experience in customer insights or related roles, strong analytical and communication skills, experience with customer feedback programs, and ability to work remotely.
Job Title: Customer Insights & Experience Manager - Remote Company Overview: Solventum is a pioneering healthcare company dedicated to transforming the healthcare landscape through innovative solutions. With a rich legacy of addressing complex challenges, we empower healthcare professionals to deliver exceptional care. At Solventum, empathy and people-centric innovation drive everything we do. Role Overview: As the Customer Insights & Experience Manager, you will play a critical role in understanding and enhancing the customer journey. Your insights will inform strategic decisions that improve customer satisfaction and drive business growth. This role requires a blend of analytical expertise and a passion for delivering outstanding customer experiences. What You'll Do: - You will gather and analyze customer data to identify trends and opportunities for improvement. - You will develop and implement customer experience strategies that align with company goals. - You will collaborate with cross-functional teams to integrate customer insights into product development and marketing. - You will design and conduct customer feedback programs, including surveys and focus groups. - You will monitor key performance indicators related to customer satisfaction and experience. - You will present actionable insights and recommendations to senior leadership. - You will champion a customer-centric culture across the organization. - You will stay informed about industry trends and best practices in customer experience management. What You Bring: - 5+ years of experience in customer insights, market research, or customer experience roles. - Strong analytical skills with proficiency in data analysis tools such as Excel, SPSS, or Tableau. - Excellent communication and presentation skills to convey complex insights clearly. - Experience managing customer feedback programs and driving customer-centric initiatives. - Ability to work independently in a remote environment while collaborating effectively with teams. Bonus Points If You Have: - Experience in the healthcare industry or related fields. - Knowledge of CRM systems and customer journey mapping. - Advanced degree in Marketing, Business, Psychology, or related disciplines. - Familiarity with qualitative research methods and tools. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture that values innovation and empathy. - We offer regular team-building activities and wellness programs. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are excited to join Solventum. We look forward to hearing from you!
This job posting was last updated on 10/1/2025