Solugenix Corp

Compensation

Full Description

Job Title: Client Services Manager Company Overview: Solugenix Corp is a leading provider of IT and business consulting services, dedicated to delivering innovative solutions that drive client success. With a strong presence in South San Francisco, we pride ourselves on fostering a collaborative and dynamic work environment that supports professional growth and excellence. Role Overview: As a Client Services Manager, you will oversee all aspects of client service delivery, ensuring exceptional customer satisfaction and fostering long-term relationships. You will act as the primary liaison between clients and internal teams, driving service excellence and operational efficiency. What You'll Do: - You will manage client relationships to ensure high levels of satisfaction and retention. - You will coordinate with internal teams to deliver seamless service and resolve client issues promptly. - You will develop and implement service strategies that align with client needs and company goals. - You will monitor service performance metrics and prepare regular reports for stakeholders. - You will lead and mentor a team of client service professionals to achieve performance targets. - You will identify opportunities for service improvement and drive continuous enhancement initiatives. - You will collaborate with sales and marketing teams to support business development efforts. - You will ensure compliance with company policies and industry regulations. What You Bring: - Minimum of 5 years of experience in client services or account management roles. - Proven ability to manage complex client relationships and deliver exceptional service. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Proficiency with CRM software and service management tools. - Bachelor’s degree in Business, Communications, or a related field. Bonus Points If You Have: - Experience in the IT or technology consulting industry. - Knowledge of project management methodologies. - Advanced problem-solving and conflict resolution skills. - Additional certifications in client service or project management. What We Offer: - We offer a competitive salary range of $120,000 to $150,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer a supportive onsite work environment in South San Francisco. - We offer opportunities for professional development and career advancement. - We offer a collaborative culture that values innovation and teamwork. Ready to Apply? Please submit your resume and cover letter through our careers page or email them directly to our HR department at careers@solugenix.com. We look forward to learning how you can contribute to our team!