Solugenix Corp

Compensation

Full Description

Job Title: Client Services Manager Company Overview: Solugenix Corp is a leading provider of IT and business solutions, dedicated to delivering innovative services that drive client success. With a strong presence in the technology sector, Solugenix prides itself on fostering a collaborative and growth-oriented work environment. Role Overview: As a Client Services Manager at Solugenix Corp, you will oversee all aspects of client service delivery, ensuring exceptional customer satisfaction and operational excellence. This role is pivotal in managing client relationships, coordinating service teams, and driving continuous improvement initiatives. What You'll Do: - You will manage and nurture client relationships to ensure high levels of satisfaction and retention. - You will coordinate and lead service delivery teams to meet client expectations and project deadlines. - You will develop and implement service strategies that align with client needs and company goals. - You will monitor service performance metrics and drive improvements to enhance service quality. - You will collaborate with sales and technical teams to address client requirements and resolve issues. - You will prepare and present regular reports on service status and client feedback to senior management. - You will identify opportunities for service expansion and contribute to business development efforts. - You will ensure compliance with company policies and industry regulations in all client interactions. What You Bring: - Minimum of 5 years of experience in client services or account management, preferably in the technology sector. - Strong leadership skills with experience managing cross-functional teams. - Excellent communication and interpersonal skills to effectively engage with clients and internal teams. - Proven ability to analyze service metrics and implement process improvements. - Proficiency in CRM software and Microsoft Office Suite. - Ability to work onsite in South San Francisco, CA. Bonus Points If You Have: - Experience in IT service management or software solutions. - Project management certification (PMP or equivalent). - Familiarity with Agile methodologies. - Bilingual skills or experience working with diverse client bases. What We Offer: - We offer a competitive salary range of $120,000 to $150,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a collaborative and inclusive workplace culture. - We offer paid time off and flexible work arrangements. Ready to Apply? To apply, please submit your resume and cover letter through our careers page or email them directly to our HR department at careers@solugenix.com. We look forward to hearing from you!