Solugenix Corp

Compensation

Full Description

Job Title: Client Services Manager Company Overview: Solugenix Corp is a leading provider of IT and business solutions, dedicated to delivering innovative services that drive client success. With a strong presence in South San Francisco, we pride ourselves on fostering a collaborative and dynamic work environment that supports professional growth and excellence. Role Overview: As a Client Services Manager at Solugenix Corp, you will oversee all aspects of client service delivery, ensuring exceptional customer satisfaction and operational efficiency. You will act as the primary liaison between clients and internal teams, driving service excellence and fostering long-term relationships. What You'll Do: - You will manage and lead the client services team to deliver high-quality support and solutions. - You will develop and maintain strong client relationships to understand their needs and expectations. - You will coordinate with cross-functional teams to ensure timely and effective service delivery. - You will monitor service performance metrics and implement improvements to enhance client satisfaction. - You will handle escalations and resolve complex client issues promptly and professionally. - You will prepare and present regular reports on service status and client feedback to senior management. - You will contribute to the development of service strategies and process enhancements. - You will ensure compliance with company policies and industry standards in all client interactions. What You Bring: - Minimum of 5 years of experience in client services or account management roles. - Proven leadership skills with experience managing teams in a fast-paced environment. - Strong communication and interpersonal skills to effectively engage with clients and internal stakeholders. - Ability to analyze data and service metrics to drive decision-making and improvements. - Proficiency with CRM software and Microsoft Office Suite. - Bachelor’s degree in Business Administration, Communications, or a related field. Bonus Points If You Have: - Experience in the IT services or technology sector. - Knowledge of project management methodologies and tools. - Additional certifications such as PMP or ITIL. - Multilingual abilities to support diverse client bases. What We Offer: - We offer a competitive salary range of $120,000 to $150,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer a supportive onsite work environment in South San Francisco. - We offer opportunities for professional development and career advancement. - We offer a collaborative culture that values innovation and teamwork. Ready to Apply? If you are passionate about client service and ready to take on a leadership role, please submit your resume and cover letter to our careers portal at www.solugenix.com/careers. We look forward to hearing from you!