Solugenix Corp

Compensation

Full Description

Job Title: Client Services Manager Company Overview: Solugenix Corp is a leading provider of innovative IT and business solutions, dedicated to helping organizations optimize their operations and achieve their strategic goals. With a strong commitment to customer satisfaction and a collaborative work environment, Solugenix fosters growth and excellence across all levels of the company. Role Overview: As a Client Services Manager at Solugenix Corp, you will oversee all aspects of client service delivery, ensuring exceptional customer experiences and fostering long-term relationships. You will lead a team focused on meeting client needs, resolving issues promptly, and driving continuous improvement in service quality. What You'll Do: - You will manage and mentor a team of client service professionals to deliver outstanding support and service. - You will develop and implement client service strategies that align with company goals. - You will act as the primary point of contact for key clients, addressing their concerns and ensuring satisfaction. - You will collaborate with cross-functional teams to resolve client issues efficiently. - You will monitor service metrics and prepare reports to track performance and identify areas for improvement. - You will lead initiatives to enhance client engagement and retention. - You will oversee the onboarding process for new clients to ensure a smooth transition. - You will stay updated on industry trends to recommend innovative service solutions. What You Bring: - Minimum of 5 years of experience in client services or account management roles. - Proven leadership skills with at least 3 years managing a client services team. - Strong communication and interpersonal skills to build and maintain client relationships. - Ability to analyze service metrics and implement process improvements. - Experience working in a fast-paced, client-focused environment. - Proficiency with CRM software and Microsoft Office Suite. Bonus Points If You Have: - Experience in the IT services or technology sector. - Familiarity with project management methodologies. - Additional language skills to support diverse client bases. - Certification in customer service management or related fields. What We Offer: - We offer a competitive salary range of $120,000 to $150,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer a supportive and inclusive workplace culture focused on professional growth. - We offer paid time off and flexible scheduling options. - We offer opportunities for career advancement and ongoing training. Ready to Apply? To apply, please submit your resume and cover letter through our careers page or email them directly to our HR department. We look forward to learning how you can contribute to the success of Solugenix Corp as our next Client Services Manager.