Solugenix Corp

Compensation

Full Description

Job Title: Client Services Manager Company Overview: Solugenix Corp is a leading provider of innovative IT and business solutions, dedicated to helping organizations optimize their operations and achieve their strategic goals. With a strong commitment to customer satisfaction and a collaborative work environment, Solugenix fosters growth and excellence in every project. Role Overview: As a Client Services Manager at Solugenix Corp, you will oversee all aspects of client service delivery, ensuring exceptional support and satisfaction. You will act as the primary liaison between clients and internal teams, driving service excellence and fostering long-term relationships. What You'll Do: - You will manage client relationships to ensure high levels of satisfaction and retention. - You will coordinate with internal teams to deliver timely and effective solutions. - You will oversee service delivery processes and implement improvements. - You will handle escalations and resolve client issues promptly. - You will develop and maintain service level agreements (SLAs) and monitor compliance. - You will analyze client feedback and performance metrics to enhance service quality. - You will lead and mentor client service team members. - You will collaborate with sales and account management to identify growth opportunities. What You Bring: - You have 5+ years of experience in client services or account management. - You possess strong communication and interpersonal skills. - You have proven ability to manage multiple client accounts simultaneously. - You are skilled in conflict resolution and problem-solving. - You have experience with CRM software and service management tools. - You hold a bachelor’s degree in business, communications, or a related field. Bonus Points If You Have: - Experience in the IT or technology services industry. - Project management certification (PMP or equivalent). - Familiarity with data analysis and reporting tools. - Multilingual abilities. What We Offer: - We offer a competitive salary range of $120,000 to $150,000 annually. - We offer comprehensive health, dental, and vision insurance. - We offer a 401(k) plan with company matching. - We offer professional development opportunities and training. - We offer a collaborative and inclusive workplace culture. Ready to Apply? Please submit your resume and cover letter through our careers page at www.solugenix.com/careers or email your application to careers@solugenix.com with the subject line "Client Services Manager Application." We look forward to hearing from you!