Solugenix Corp

Compensation

Full Description

Job Title: Client Services Manager Company Overview: Solugenix Corp is a leading provider of innovative IT and business solutions, dedicated to helping organizations optimize their operations and achieve their strategic goals. With a strong commitment to customer satisfaction and a collaborative work environment, Solugenix fosters growth and excellence across all levels of the company. Role Overview: As a Client Services Manager at Solugenix Corp, you will oversee all aspects of client service delivery, ensuring exceptional customer experiences and fostering long-term relationships. You will lead a team focused on meeting client needs, resolving issues promptly, and driving continuous improvement in service quality. What You'll Do: - You will manage and mentor a team of client service professionals to deliver outstanding support and service. - You will develop and maintain strong relationships with key clients to understand their needs and expectations. - You will oversee the resolution of client issues, ensuring timely and effective solutions. - You will collaborate with internal teams to align service delivery with client requirements. - You will analyze service metrics and client feedback to identify areas for improvement. - You will implement strategies to enhance client satisfaction and retention. - You will prepare regular reports on service performance and client engagement. - You will contribute to the development of service policies and best practices. What You Bring: - Minimum of 5 years of experience in client services or account management roles. - Proven leadership skills with experience managing and developing teams. - Strong communication and interpersonal skills to build client trust and rapport. - Ability to analyze data and metrics to drive service improvements. - Experience working in a fast-paced, client-focused environment. - Proficiency with CRM software and Microsoft Office Suite. Bonus Points If You Have: - Experience in the IT services or technology industry. - Knowledge of project management methodologies. - Additional language skills to support diverse client bases. - Certification in client service management or related fields. What We Offer: - We offer a competitive salary range of $120,000 to $150,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a collaborative and inclusive workplace culture. - We offer paid time off and flexible work arrangements. Ready to Apply? To join our team as a Client Services Manager, please submit your resume and cover letter through our careers page or email them directly to hiring@solugenix.com. We look forward to hearing from you!