Solugenix Corp

Compensation

Full Description

Job Title: Client Services Manager Company Overview: Solugenix Corp is a leading provider of IT and business consulting services, dedicated to delivering innovative solutions that drive client success. With a strong presence in South San Francisco, we pride ourselves on fostering a collaborative and dynamic work environment that supports professional growth and excellence. Role Overview: As a Client Services Manager at Solugenix Corp, you will oversee all aspects of client service delivery, ensuring exceptional customer satisfaction and fostering long-term relationships. You will act as the primary liaison between clients and internal teams, driving service excellence and operational efficiency. What You'll Do: - You will manage and lead client service teams to deliver high-quality support and solutions. - You will develop and maintain strong client relationships to understand their needs and expectations. - You will coordinate with internal departments to ensure timely and effective service delivery. - You will monitor service performance metrics and implement improvements as needed. - You will handle escalations and resolve client issues promptly and professionally. - You will prepare and present regular reports on client service activities and outcomes. - You will contribute to the development of service strategies and process enhancements. - You will mentor and train team members to enhance their skills and performance. What You Bring: - Minimum of 5 years of experience in client services or account management roles. - Proven leadership skills with experience managing teams. - Strong communication and interpersonal skills. - Ability to analyze data and use metrics to drive decisions. - Experience with CRM software and client service tools. - Bachelor’s degree in Business, Communications, or a related field. Bonus Points If You Have: - Experience in the IT or technology consulting industry. - Knowledge of project management methodologies. - Advanced problem-solving and conflict resolution skills. - Additional certifications in client management or related areas. What We Offer: - We offer a competitive salary range of $120,000 to $150,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. - We offer paid time off and flexible work arrangements. Ready to Apply? Please submit your resume and cover letter through our careers page at www.solugenix.com/careers or email your application to careers@solugenix.com. We look forward to hearing from you!