Soligent

Compensation

Full Description

Description: • Contribute to the development of and implement customer experience strategies that align with Soligent’s mission and business objectives • Engage in quoting activities to support the sales team and ensure timely and accurate customer proposals • Collaborate with cross-functional teams, including sales, product, and operations to ensure a seamless and consistent customer experience • Drive continuous improvement initiatives to enhance the customer's journey • Execute customer retention programs aimed at increasing loyalty and reducing churn • Serve as an advocate for the customer within the organization, driving a customer-centric culture across all departments Requirements: • Proven track record in customer experience management, customer service, or a related field • Strong understanding of customer journey mapping, experience design, and service excellence • Excellent communication and cross-functional collaboration skills • Ability to manage and prioritize multiple projects and initiatives in a fast-paced environment • Data-driven mindset with the ability to analyze customer feedback and translate it into actionable insights • Experience with customer experience tools, CRM systems, and quoting platforms is highly desirable • Solid solar technical understanding and ability to perform accurate take-offs is required • Bachelor's degree in business, Marketing, or a related field preferred • 2+ years of experience in customer service or account management roles • Experience in the solar or renewable energy industry is highly desired • Applicants must have reliable availability for core Eastern Standard Time (EST) hours to collaborate with team members and customers. Benefits: • You will be part of a vital team at the forefront of transforming how people use energy. Drive positive change in the world while working with the best and brightest. Our executives have built and led successful billion-dollar companies. • We invest in you. You will learn the ins and outs of solar, be exposed to roles across the company, and receive quality training.