Solar Works Energy

Compensation

Full Description

The Remote Computer Support Specialist at Solar Works Energy delivers technical assistance to employees by diagnosing and resolving hardware, software, and network issues remotely. This role ensures reliable system performance, supports remote and field teams, and helps maintain secure and efficient technology operations across the organization. Responsibilities: • Provide remote technical support via phone, email, chat, and remote desktop tools • Troubleshoot hardware, software, and network connectivity issues • Install, configure, and update operating systems and applications remotely • Support remote and field employees with timely technical solutions • Monitor system performance and apply security patches and updates • Document support requests, resolutions, and technical procedures • Escalate complex issues to senior IT staff or vendors when required • Ensure technology aligns with Solar Works Energy’s renewable energy operations •