Solar Insure Inc.

Compensation

Full Description

Solar Insure is on a mission to accelerate the clean energy transition by making residential and commercial solar ownership secure, seamless, and stress-free. Our advanced software platform powers warranty, monitoring, and claims management tools that give solar contractors a competitive edge while ensuring long-term protection for homeowners. We are a nimble, remote-first team passionate about building solutions that make a meaningful difference within the solar industry. With strong momentum and deep industry partnerships, Solar Insure is scaling rapidly. We are seeking a Customer Service Representative (CSR) to serve as the first point of contact for homeowners and partners, providing responsive, knowledgeable, and empathetic solar support. The CSR will help ensure every customer receives timely assistance, accurate information, and a smooth experience throughout their journey, contributing directly to our mission of delivering trusted solar protection and service excellence. About the Role As a Customer Service Representative at Solar Insure, you will play a key role in delivering an exceptional customer experience. You will serve as the primary point of contact for homeowners, guiding them through inquiries, service questions, and product support with professionalism and empathy. Your role involves helping homeowners understand the value of their monitoring service, including system health checks, cases and ongoing support. You will communicate clearly and effectively across multiple channels, including phone, email, and chat, ensuring every interaction reflects Solar Insure’s commitment to trust and reliability. Using tools such as Enphase, SolarEdge, and our internal CRM, you will verify solar system performance, troubleshoot issues, and collaborate with internal teams to resolve customer concerns. By following established procedures and maintaining accurate documentation, you will help ensure a seamless and positive experience for every customer. Responsibilities: Consistently provide a positive, customer-centric experience that surprises and delights customers. Create and and manage cases in order to track service calls as needed. Serve as the “Voice of the Customer” by communicating feedback to relevant internal stakeholders. Assist with additional onboarding and customer success initiatives as needed. Day-to-Day Admin Work: Answer phone calls, chats, and email inquiries promptly and professionally. Use CRMs, Podium, and Vonage to communicate effectively and deliver timely, exceptional service. Serve as the “Voice of the Customer” by relaying feedback to the appropriate internal stakeholders. Answer customer questions and escalate issues to the correct department when necessary. Create new cases for unresolved issues and assign them to the appropriate technician. Provide exceptional customer service in all interactions by facilitating basic troubleshooting for homeowners. Required Skills: Experience in solar installation or a technical background in solar energy. Strong communication and interpersonal skills Excellent customer service and relationship-building abilities Self-motivated with the ability to work independently Experience using common customer tools, including CRM systems, webinar platforms, and screen recording technologies Professional and effective communication across all channels (chat, phone, email, and video) Exceptional organizational and project management skills with the ability to prioritize multiple initiatives High attention to detail, strong judgment, and goal-oriented mindset Consistently goes above and beyond to meet customer needs Required Skills: Experience in solar installation or a technical background in solar energy. Strong communication and interpersonal skills Excellent customer service and relationship-building abilities Self-motivated with the ability to work independently Experience using common customer tools, including CRM systems, webinar platforms, and screen recording technologies Professional and effective communication across all channels (chat, phone, email, and video) Exceptional organizational and project management skills with the ability to prioritize multiple initiatives High attention to detail, strong judgment, and goal-oriented mindset Consistently goes above and beyond to meet customer needs Required Experience: Minimum of 1 year of solar industry experience required, preferably in a customer-facing role. Minimum of 1 year of customer service experience required Experience working in CRM systems Available to work within Eastern or Central Standard Time zones.