Softtek Integration Systems

Compensation

Full Description

Job Title: Landowner Relations Specialist - Customer Service Representative Company Overview: Softtek Integration Systems, Inc. is a leading provider of technology and business process solutions, dedicated to delivering innovative services to clients across various industries. With a strong commitment to customer satisfaction and operational excellence, Softtek Integration Systems fosters a collaborative and dynamic work environment that encourages professional growth. Role Overview: As a Landowner Relations Specialist, you will serve as the primary point of contact for landowners, providing exceptional customer service and support. Your role is crucial in maintaining positive relationships by addressing inquiries, resolving concerns, and ensuring clear communication between the company and landowners. What You'll Do: - You will answer a live hotline to respond promptly to landowner questions and concerns. - You will provide accurate information and guidance to landowners regarding company operations and policies. - You will document and track all interactions to ensure issues are resolved efficiently. - You will collaborate with internal teams to address and escalate complex issues as needed. - You will assist in coordinating site visits and meetings with landowners. - You will maintain up-to-date knowledge of relevant regulations and company procedures. - You will contribute to continuous improvement initiatives to enhance landowner relations processes. What You Bring: - Minimum of 2 years of experience in customer service or client relations, preferably in land management or related fields. - Strong communication skills, both verbal and written, with the ability to handle sensitive conversations professionally. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving skills with a customer-focused mindset. Bonus Points If You Have: - Experience working in the energy, utilities, or real estate sectors. - Knowledge of landowner rights and property laws. - Bilingual abilities, especially in Spanish. - Previous experience in a call center or hotline environment. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. - We offer flexible work schedules to promote work-life balance. - We offer paid time off and holiday benefits. Ready to Apply? To join our team as a Landowner Relations Specialist, please submit your resume and cover letter through our careers page at www.softtekintegration.com/careers. We look forward to hearing from you!