SOFTSWISS

Compensation

Full Description

Overview: SOFTSWISS is hiring a Customer Service Specialist to join our Customer Care Team. You will support our partners and players across our iGaming products, helping deliver a smooth and reliable user experience. In this role, you’ll contribute to maintaining high service standards and strengthening client satisfaction across our global markets. About Product: SOFTSWISS Game Aggregator A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily. Learn More Purpose of the role: You will deliver timely and professional support to partners across our platforms to ensure a smooth and positive user experience. Your work will help resolve inquiries efficiently, maintain service quality standards, and contribute to customer satisfaction and long-term loyalty across our global markets. Key responsibilities: • Processing requests to enable new providers and currencies for the casino • Checking new providers and currencies functionality at the casino • Working with documents: collecting required documents from clients, checking the conformity of all necessary documents according to the list • Technical configuration of new projects • Preparing invoices and different reports to clients • Interaction with other Game Aggregator teams and clients • Mailing to clients with important changes and monitoring the implementation of these changes Required Experience: • English level is B1-B2 (written and spoken) • Russian level is B2 and above • Self-organization, multitasking, attentiveness • Ability to prioritize tasks • Ability to search independently, analyze and systematize information Our Benefits: • Full-time remote work opportunities and flexible working hours • Private insurance • Additional 1 Day Off per calendar year • Sports program compensation • Comprehensive Mental Health Programme • Free online English lessons with a native speaker • Generous referral program • Training, internal workshops, and participation in international professional conferences and corporate events Learn more about our hiring processhere– what to expect, how to prepare, and what makes SOFTSWISS different.