Softgic

Compensation

Full Description

Job Description: • Provide first-line support for IT issues, including hardware, software, user accounts, and connectivity. • Troubleshoot Windows OS and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint). • Manage and support Intune-managed endpoints, ensuring compliance with security policies. • Document incidents, troubleshooting steps, and resolutions accurately. • Escalate unresolved issues to higher-level support when necessary. • Use AI-based tools to accelerate troubleshooting and improve resolution accuracy. • Maintain high standards of customer service through timely communication and follow-up. • Coordinate with HR and management during onboarding and offboarding to ensure proper account setup, access control, and asset management. • Act as a communication bridge between IT, HR, and business teams. Requirements: • Strong troubleshooting skills across Microsoft 365 and Windows OS. • Hands-on experience with Microsoft 365 Admin Center. • Familiarity with Intune, endpoint management, and security fundamentals. • Excellent English communication skills (written and verbal). • Ability to learn new tools quickly and work independently. • Security-minded attitude and awareness of compliance best practices. • Proactive communicator who keeps end users informed and documents clearly. • Resilient and calm under pressure, maintaining a customer-focused mindset. • Experience using AI or automation tools to enhance IT support workflows (preferred). • 2+ years in IT support or helpdesk roles, ideally in Microsoft environments. Benefits: