Sodecia

Compensation

Full Description

We are looking for customer-focused, tech-savvy, and dependable individuals to join our team as Remote Live Chat Agents / Call Center Customer Support Representatives. In this role, you will assist customers via live chat, email, and/or phone—resolving issues, answering questions, and delivering outstanding service from the comfort of your own home. This position is perfect for those who enjoy helping others, are strong communicators, and can thrive in a fast-paced remote work environment. Key Responsibilities Provide real-time assistance to customers via live chat, email, or phone Resolve product or service inquiries promptly and professionally Handle customer complaints with empathy, accuracy, and efficiency Maintain detailed records of customer interactions in support software (e.g., Zendesk, Freshdesk) Escalate complex or unresolved issues to the appropriate departments Follow company procedures and service-level standards Qualifications High school diploma or equivalent (College education is a plus) Previous Customer Service Or Call Center Experience Preferred Strong written and verbal communication skills in English Ability to multitask and manage multiple conversations or calls at once Comfortable using chat tools, CRM platforms, and remote communication tools Reliable internet connection and a quiet workspace Self-motivated with the ability to work independently Preferred Qualifications Experience with platforms like Zendesk, Intercom, LiveChat, or similar Ability to speak additional languages is a plus Availability for night shifts, weekends, or holidays What We Offer 100% remote work – no commuting required Flexible scheduling options Competitive hourly pay or salary Paid training and support Growth opportunities within the company Supportive, inclusive, and remote-first team culture