SocialClimb

Compensation

Full Description

Salary: $75-95k base salary plus 15% variable comp DOE Job Title:Customer Success Manager Company: SocialClimb, an RLDatix company Location: Lehi, Utah (in office) Job Type: Full-time About Us: SocialClimb is a SaaS medical company based in Utah that specializes in healthcare marketing solutions; we are part of the RLDatix family of businesses. Our platform connects physicians with their ideal patients online, using predictive data analytics and HIPAA-compliant marketing strategies. Job Summary: We're seeking an experienced Customer Success Manager to join our enterprise account management efforts in the medical marketing space. As a seasoned professional, you will be responsible for driving customer satisfaction, retention, and growth across our largest and most complex accounts. Your expertise in medical marketing and customer success will enable you to develop and execute strategic plans that meet our customers' unique needs and goals. Key Responsibilities: • Manage a portfolio of high-value, enterprise & mid-market accounts in the medical marketing space • Develop and execute strategic account plans to drive customer satisfaction, retention, and growth • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication • Provide expert guidance and support to customers, helping them achieve their marketing goals and objectives • Identify and mitigate potential risks, developing proactive strategies to ensure customer satisfaction and retention • Analyze customer data and feedback, using insights to inform account plans and drive continuous improvement • Consistently meet or exceed customer satisfaction, retention, and revenue growth targets Requirements: • 5+ years of experience in customer success or account management, preferably in the medical marketing space • Proven track record of success in managing enterprise & mid-market accounts and driving customer satisfaction, retention, and growth • Strong understanding of medical marketing principles, practices, and trends • Excellent communication, interpersonal, and project management skills • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and requirements • Strong analytical and problem-solving skills, with the ability to interpret customer data and develop actionable insights Nice to Have: • Experience working with medical marketing technologies and platforms • Familiarity with CRM systems and customer success software • Certification in customer success or a related field (e.g., CSM, CSPO)