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A company in the field of retail technology is hiring a Senior Retail Implementation & Delivery Lead to lead complex, customer-facing transformation projects across North America. This is a hands-on individual contributor role, remote, US-based, with 30%+ travel across the US and Canada. What you will do • Lead retail software implementations from discovery and scope through testing, customer acceptance and go-live. • Own project plans, milestones, dependencies, risks and issue resolution across several active customer projects. • Turn fashion and apparel retail requirements into practical solutions with product and technical teams. • Lead customer workshops, executive conversations and delivery reviews with clarity and confidence. • Support discovery, demonstrations and solution scoping during pre-sales. What you bring • Deep, hands-on experience in fashion and apparel retail, including planning, merchandising, allocation, replenishment or inventory optimisation. • A record of personally delivering retail technology implementations at customer sites. • Strong delivery judgment, customer presence and the ability to move complex projects forward without a large team. • Experience managing competing priorities across multiple projects and ongoing customer relationships. • Comfort working in a senior individual contributor role and travelling regularly. US-based location. Base salary is expected to be $150,000-$200,000, with flexibility for exceptional experience.