Snapdocs

Compensation

Full Description

We’re looking for a Senior Manager, Customer Success to lead a team that ensures our most strategic accounts not only adopt Snapdocs, but realize real business impact. This is a high-visibility role where you’ll combine strategy, execution, and relationship-building to drive both customer and company growth. What You’ll Do • Lead, mentor, and manage a team of Customer Success Managers, setting clear expectations and ensuring they consistently deliver results. • Own end-to-end customer engagement across key accounts, including account strategy, executive alignment, and measurable value delivery. • Develop strategic account plans that align Snapdocs solutions with customer goals and long-term priorities. • Build deep, multi-threaded relationships across customer organizations, from executive leadership to operational teams. • Identify opportunities for adoption and expansion, driving upsell conversations and coordinating with internal teams to execute. • Act as the voice of the customer inside Snapdocs, influencing product and cross-functional priorities. • Travel to customer sites (4–8x per quarter) to strengthen partnerships and deliver impact in person. What We’re Looking For • 7–10+ years in customer-facing roles with steady progression toward owning large, complex accounts. • Proven success leading and developing customer-facing teams that drive retention and growth. • Experience working with mid-market and enterprise customers; Fortune 500 exposure is a plus. • Strong project management skills with the ability to manage multiple accounts, deliverables, and stakeholders. • Excellent communication and executive presence with the ability to adapt your message to any audience. • Data-driven mindset with the ability to connect metrics to business value. • A proactive, persistent, and empathetic approach to solving customer challenges. Why Snapdocs? Snapdocs is a place for people who want to do the best work of their careers. Here you’ll: • Solve complex problems in an industry that impacts millions of people. • Work with a team that values speed, clarity, and results. • Grow in a culture built on excellence, accountability, and trust. If you’re excited about leading a team that shapes customer success and accelerates our growth, we’d love to hear from you.