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SmithRx

SmithRx

via Remote Rocketship

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Senior Manager, Customer Performance – Accountability

Anywhere
Full-time
Posted 12/7/2025
Verified Source
Key Skills:
Strategic Planning
Performance Analysis
Client Communication
Data Reporting
Industry Knowledge (Healthcare/Pharmacy)

Compensation

Salary Range

$NaNK - NaNK a year

Responsibilities

Lead performance analysis initiatives, develop assessment playbooks, automate reporting, and collaborate on growth strategies.

Requirements

Over 8 years in analytical/strategy roles, with 3+ years in healthcare/pharmacy, strong communication skills, and a relevant degree.

Full Description

Job Description: • Lead initiative, in collaboration with the Account Management team to ensure that SmithRx performance analysis is completed and value is communicated to clients on an ongoing basis so that our customers are aware of our value. • Build a "performance assessment playbook” to ensure SmithRx is ahead of all contract performance accountability processes with clients and partners, and clients are satisfied with our outcomes. • Work with the Data Analytics team to deeply understand our performance for clients, and build reports to maximally automate the process of performance accountability. • Actively participate in deal assessment for ongoing retention activity. • Work closely with Sales and Proposals teams to craft offers to pharmacy consultants, brokers, and clients which properly reflect SmithRx’s value. • Collaborate with the Legal team to ensure that our client agreements appropriately reflect our performance accountability strategy. • Work with SmithRx senior leadership to innovate and evolve performance accountability models for SmithRx, and the PBM industry as a whole. • Engage pharmacy consultants and brokers to educate the market about SmithRx’s performance accountability strategy and why it optimizes client outcomes. • Various other ad hoc strategic projects aimed supporting SmithRx growth initiatives. Requirements: • 8+ years of experience in analytical, financial, or strategy roles, including 3+ years experience in healthcare and/or pharmacy industry related roles. • Prior experience in finance, consulting, or startup experience, is a strong plus. • Bachelor's degree or equivalent experience, advanced degree or MBA preferred. • Excel at both written and oral communication, adeptly presenting SmithRx value proposition and philosophy on performance accountability to audiences including internal leaders, brokers, pharmacy consultants, and employers. Benefits: • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • Paid Company Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities

This job posting was last updated on 12/10/2025

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