Smilewell Dentistry of North Bethesda

Compensation

Full Description

We are seeking a highly organized, detail-oriented Insurance Coordinator / Administrative Assistant to join our dental team and work closely with our Office Manager. This role is ideal for someone who enjoys structure, problem-solving, and helping patients have a smooth, stress-free experience. Key Responsibilities: Insurance & Financial Coordination • Run a complete insurance verification for each patient—including annual maximums, deductibles, frequencies, waiting periods, alternate benefit provisions/downgrades, history checks, and any plan-specific limitations—one week prior to scheduled appointments and for all new appointments added daily. • Review patient ledgers to identify outstanding balances • Clean up and follow up on outstanding insurance claims, including calling insurance companies and documenting all communication • Work with the Office Manager on A/R (accounts receivable) tasks and financial workflows • Accurately enter insurance information, fee schedules, and claim details into our practice management system Front Desk & Patient Experience • Answer and return phone calls, texts, and emails in a friendly and professional manner • Greet and check patients in and out, ensuring accurate intake and payment processing • Assist with scheduling appointments and maintaining an efficient daily workflow • Support office operations with various administrative tasks as needed Additional Tasks • Posting insurance EOBs (explanations of benefits) and reconciling discrepancies • Tracking claims aging reports and maintaining a clean claims pipeline • Submitting pre-authorizations • Helping patients understand their benefits, estimated out-of-pocket costs, and financial policies Schedule This is a full-time, in-office position with the following hours: • Monday & Wednesday: 8:15 AM – 3:30 PM • Tuesday & Thursday: 8:15 AM – 5:00 PM • Friday: 8:15 AM – 1:30 PM Required Qualifications • Hands-on experience with dental insurance verification (this is a mandatory qualification for the role) • Knowledge of dental insurance terminology, benefit structures, frequency limitations, and downgrades • Strong attention to detail and accuracy • Excellent communication and documentation skills • Ability to multitask in a fast-paced environment while maintaining a positive attitude • Experience reviewing or submitting insurance claims is a plus Why Join Our Team? You’ll work closely with our Office Manager in a supportive environment where organization, communication, and patient experience matter. This role is ideal for someone looking to grow their skills in insurance coordination and dental administration. Pay: $18.78 - $24.58 per hour Expected hours: 38.0 per week Benefits: • 401(k) • Paid time off Work Location: In person