Smile Digital Health

Compensation

Full Description

Job Description: • Manage a team of Project Coordinators by providing day-to-day guidance and coaching as well as identifying opportunities for professional growth. • Ensure Technical Account Managers (TAMs) and Agile Leads are appropriately supported in coordinating, planning, communicating, and executing the delivery of core project components. • Owns the delivery coordination function across all projects, ensuring consistent execution, operational discipline, and accurate project data that supports delivery performance, financial forecasting, and customer outcomes. • Define and enforce delivery coordination standards across all projects. • Establish and maintain project governance frameworks (RAID, reporting, documentation, etc.). • Ensure project data integrity supports accurate P&L reporting. • Oversee special projects, as assigned, by providing data analytics, project planning and effective execution. • Leads project meetings, reviews status and escalates issues for corrective action. • Oversees the completion of administrative tasks such as project operations support, deliverable management, communication support and project/service management tooling support. • Triage and delegate project issues and work with internal departments to address/mitigate/resolve the issues, under the guidance of Technical Implementation Leads and Technical Account Managers. • Proactively identify project blockers and risks and flags them to the project team. • Develop and ensure maintenance of issue logs and project repositories of documents, prepare documents for various recurring meetings including minutes, issue logs, etc. • Coordinate with multiple internal/external partners. Establish effective collaboration with other teams and ensure good communication. • Monitor, track and coordinate project plans and provide reporting and input to ensure targets are met. • Provides direct support in complex reporting, planning, and escalated contracting challenges to cross-functional teams and partners. • Provide timely and accurate project updates to leadership and external partners. • Gather and analyze project data and propose efficient ways to expedite project delivery. Requirements: • 6+ years of experience working with internal clients and business units within an IT environment. 2+ years of people management and/or lead experience. • Previously demonstrated ability to guide, mentor and influence a team of Project Coordinators and/or similar roles. • Experience working with JIRA, Confluence or similar tools, required. • Demonstrated ability to work well with various groups of internal and external clients within business units while demonstrating customer service. • In-depth understanding of project management concepts. • Experience with budgeting, forecasting, SOW and resourcing • Should be able to multitask and be a quick learner. Have excellent communications skills and can manage client expectations. Can do attitude. • Strong organizational skills. Ability to, provides updates as required, identifies potential conflicts between project and functional areas. • Excels at working independently and in a team environment with internal cross-functional teams. Benefits: • Remote Work Environment • Flexible Time Away From Work Policy including PTO, Personal and Sick Days • Competitive Salary and Health/Medical Benefits • RRSP/TFSA/401K Employee Contribution • Life and Disability • Employee Assistance Program • FHIR Study Program and Skillsoft Learning • Super HAPI Fun Club