Smartsheet

Compensation

Full Description

Job Description: • Build strategic relationships with essential technical team members within our customer organizations, including the IT Directors, CTO, CIO, and Line of Business leaders, and more. • Demonstrate an understanding of the market forces affecting our customers and offer insight into ways Smartsheet can help our customers meet their goals. • Help customers evolve their IT maturity, improve the productive use of Smartsheet products, and empower IT to make their business better. • Contribute to sustainable growth through partnerships with Services Sales, Success and Consulting team to strategize on ways to create new opportunities within their accounts. • Contribute to our service profitability through portfolio management including contract usage, contribution margin, operational expense management, and revenue growth, in a manner consistent with Smartsheet legal, fiscal and personnel policies. • Understand the Premier Services portfolio, including acquisition services such as Converse.AI, Slope and 10,000ft. • Partner with Strategic Customer Success Managers and Consultants to develop long-term strategies. • Manage the delivery of services across the entire support lifecycle, including Service Delivery Planning, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services. • Lead virtual teams composed of Smartsheet, partner and customer resources to provide complex solutions that result in a one Smartsheet approach. • Perform other duties as assigned. Requirements: • Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises. • Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and business and technical elements. • Working experience in the configuration, customization, and implementation of SaaS applications. • Bachelor's degree in MIS, CIS, CS, BS or equivalent combination of relevant work experience and education. • Understanding of security protocols, SSO and basic understanding of APIs. • Experience with project and portfolio management. • Comfort with a fast paced environment, and demonstrated ability to succeed in a dynamic and high growth technology environment supporting and delivering multiple solutions at once. • Authorization to work in the U.S. for any employer on an ongoing basis. • 3+ years of relevant technology, or related field experience. • Experience in a customer facing role. Benefits: • Fully paid Health & Life insurance for full-time employees and family members • Equity - Restricted Stock Units (RSUs) for eligible roles • Monthly stipend to support your work and productivity • Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc. • 12 days paid Vacation + Flexible Time Away Program • 20 weeks fully paid Maternity Leave • 12 weeks fully paid Paternity/Adoption Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks including a counseling membership and your own personal Smartsheet account • Teleworking options from any registered location in Costa Rica (role specific)