SmartMedia Technologies

Compensation

Full Description

About Us SmartMedia Technologies is a company founded to bring brand engagement solutions to scale conscious companies. We are experts in launching and scaling everything from Linear, Connected TV to Web3. The future is being built on our Enterprise Web3 engagement platform, making Web3 easy, safe and open for current and future consumers. The SmartMedia Stack, including its self-serve, no-code, drag and drop studio, enables creators to design and distribute tokens, 2-click web3 wallets, and spatial web experiences by leveraging the scale and reach of its Web3-enabled programmatic media platform. SmartMedia Technologies’ end-to-end Web2-to-Web3 platform drives gamified engagement, acquisition and loyalty across a digital and mobile-first audience - ultimately delivering better business outcomes. We work smarter and play harder; we live our company values by being strategic partners who bring innovation and passion to the service and execution that we do on the behalf of our clients. • Passion We have a persistent and relentless pursuit to achieve our best. This shows up in the love for the smart work that we do. We are passionate about that work delivering results for our partners, and about building lifelong relationships. • Innovation We are always looking for a smarter way to do great things. We look for inventive and creative ideas, strategies, tactics and technologies that deliver better business outcomes. • Execution We do great things, and we do things great! We value the ability to get things done and to follow through when we said we would. It also means understanding where we should be executing and how best to prioritize our time and tasks to ensure we have the greatest amount of impact. • Service We put others above ourselves by making intentional decisions and actions to benefit others. This means serving a variety of stakeholders such as our clients, team members, family, community and mother earth. About TRADR (An SMT Platform) TRADR is redefining how independent agencies plan, buy, and manage digital media. We build technology that removes friction from media execution—bringing programmatic and managed solutions together into a single, transparent, and cost-efficient platform. Our mission is simple: empower agencies by eliminating complexity, inflated fees, and fragmented support. We replace them with performance-driven technology, integrated media expertise, and a partnership model built around service and accountability. We are a technology company at our core, but our success is driven by people—curious, driven, and collaborative professionals who want to build something meaningful and challenge the status quo. TRADR is a platform within SmartMedia Technologies (SMT), supported by SMT’s broader technology, media expertise, and operational infrastructure. About the role The Client Success Manager is responsible for ensuring that agency partners receive an exceptional, white-glove experience across every stage of their campaigns. This role serves as the central point of coordination for campaign execution — aligning internal teams, managing timelines, and proactively addressing client needs to ensure success. You are the governor and quarterback of the account: accountable for quality, communication, and operational success of the account. While you may not execute every task yourself, you ensure nothing falls through the cracks and that clients feel supported, informed, and confident in their partnership with TRADR. We are a small, scrappy team where flexibility and initiative are essential. We believe we’re building something great and you will have the opportunity to wear multiple hats, adapt quickly, and step in wherever needed to ensure client success. This role is ideal for someone who is highly organized, client-obsessed, and thrives in a hands-on, fast-paced environment. What you'll do Client Experience & Relationship Management • Serve as the primary point of contact for agency clients once campaigns are live • Build strong, trusted relationships by delivering proactive, responsive, and polished client communication • Ensure clients receive a consistent white-glove experience across all touchpoints • Anticipate client needs and address issues before they become problems Campaign Oversight & Coordination • Own the end-to-end management of campaign workflows, from kickoff through reporting and wrap • Coordinate closely with trading, operations, analytics, and product teams to ensure flawless execution • Govern timelines, deliverables, and quality control across all active campaigns • Translate client goals into clear internal action plans and ensure alignment across teams Performance & Reporting • Oversee campaign pacing, performance, and optimization in partnership with trading teams • Lead regular performance reviews, reporting, and strategic check-ins with clients • Ensure insights and results are communicated clearly, accurately, and on time • Identify opportunities to improve performance, efficiency, or client satisfaction Process, Growth & Collaboration • Contribute to improving internal workflows, documentation, and client-facing processes • Partner with sales on renewals, upsells, and long-term account growth • Act as the voice of the client internally, sharing feedback to improve product and service delivery • Support onboarding and education for new agency partners Who You Are You are detail-oriented without losing sight of the big picture. You take pride in delivering exceptional service and feel personally accountable for your clients’ success. You thrive off of building, and are inspired to innovate in the workplace. • 1–3+ years of experience in client success, client services, account management, or campaign management • Background in digital advertising, media, adtech, or agency environments • Strong understanding of programmatic media and campaign execution • Exceptional communication and organizational skills • Ability to manage multiple accounts and priorities simultaneously • Comfort working cross-functionally with sales, trading, operations, and product teams • Proactive problem solver with a strong sense of ownership • Experience supporting or managing long-running, performance-driven campaigns Compensation There is a different pay range applicable to specific work locations and regions. The base salary for this role falls in the range of $60K - $90K per annum and is dependent on numerous varying factors, including but not limited to skills, work experience, job-related knowledge, and location. This range does not include other compensation benefits that may be offered as part of the total compensation package. How to Apply We recognize that not every candidate meets 100% of the qualifications outlined above. Please be sure to tell us why you’re excited about this role in your application. We care as much about work ethic, creativity, curiosity, determination, and values alignment. Recruiters & Agencies, DO NOT contact us with unsolicited services or offers The pay range for this role is: 60,000 - 90,000 USD per year(Remote)