Smart IT Frame LLC

Compensation

Full Description

Job Title: CRM / Marketing Operations - Braze, SFMC experience Location: Los Angeles, CA (Remote) Employment Type: Contract About Smart IT Frame: At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together. Job Summary The CRM Coordinator supports the execution and operations of customer relationship management (CRM) initiatives, with a primary focus on in-app banner workflows. This role partners closely with cross-functional teams and vendors to ensure timely execution, accurate reporting, and smooth day-to-day CRM operations. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple tools and processes. Required Skills & Qualifications • Strong organizational skills with attention to detail • Ability to manage multiple tasks and deadlines simultaneously • Familiarity with CRM and marketing technology platforms (e.g., Salesforce, Braze, or similar) • Strong communication and collaboration skills • Comfort working with vendors and cross-functional partners Preferred Qualifications • 3+ years of prior experience in CRM operations, lifecycle marketing, or marketing operations • Experience working with in-app messaging or banner tools (e.g., Redfast or similar platforms) • Basic reporting or analytics experience Mandatory Skills: Salesforce Marketing Cloud Campaign Operations Experience Level: 3 years only