SkillBridge Academy

Compensation

Full Description

Job Overview Join our dynamic team as a Customer Support Operations Leader where your expertise will help shape the future of our customer service excellence. We're looking for an enthusiastic and organized leader who is committed to enhancing customer satisfaction by optimizing our support operations. Key Responsibilities • Oversee and guide the daily activities of our customer support team, ensuring a smooth operational flow. • Analyze performance metrics and create innovative strategies to boost response times and resolution effectiveness. • Address escalated customer issues swiftly, assuring timely, satisfactory solutions. • Develop and implement processes aiming to improve efficiency and the overall quality of our services. • Work collaboratively with other departments to deliver a consistent and exceptional customer experience. • Mentor and coach team members, providing feedback and growth opportunities to foster their professional development. Qualifications • Exceptional communication and leadership skills. • Ability to juggle multiple priorities while maintaining keen attention to detail. • Strong problem-solving and sound decision-making capabilities. • Proven track record of promoting teamwork and cultivating a positive workplace culture. • Familiarity with customer support software and communication tools is advantageous. Additional Information Benefits • Attractive annual salary ranging from $60,000 to $64,000. • Opportunities for professional advancement and growth within the company. • A nurturing and collaborative team culture. • Comprehensive training programs designed for skill enhancement. • This is a full-time role with consistent working hours, allowing for a balanced work-life schedule.