Sistema Technologies, Inc.

Compensation

Full Description

We are seeking an experienced System Support Technician for a remote contract in Austin, TX. Responsibilities: The successful candidate will provide back-end system support. The position will perform routine administrative functions, assist in user administration, review and create workflows, and perform frequent quality control and troubleshooting functions. Minimum Qualifications: • 8+ years' Experience providing back-end support for enterprise technology systems, including quality control, user administration, workflow review and creation, and troubleshooting • 8+ years' Experience in using report-writing tools to engage with back-end databases and provide meaningful data to users of the system. Preferred Qualifications: • Experience in creating job aids and user/admin documentation for users of enterprise technology system • Experience in using the Cority GX2 platform specifically. • Experience providing advanced and escalated technology service support • Experience with Microsoft Office 365 • Provide professional technical customer service to users What We Offer: Sistema offers competitive pay and solid benefits, including medical, dental, and vision coverage. We keep things simple, focus on people, and prioritize long-term relationships with our clients and consultants. Apply now if you’re a clear communicator, problem solver, and ready to work remote in Texas!