SISL Global

Compensation

Full Description

As an Onsite Support Technician with minimum of 2 to 3 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: • iPhone Setup • Company Portal • Outlook • MS Teams • Sim Card • activation • Orders • Inventory Management • iPhone • SIM • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. • Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc. • Perform onsite updates, Configuration changes, or Software installations. • Provide onsite technical assistance to End Users. • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. • Manage assigned tickets and ensure that they are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. • Coordinate with vendors for provision and repair of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement) • Perform end-user support related to security controls and compliance related tasks such as access reviews, controls verifications, facility inspections, among others • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support • Provide IT support for disaster recovery and immediate response in emergencies at local sites. • Provide On-call support if required outside business hours on a rotational basis • Provide Hand and Feet support for network data and voice devices