Sinch

Compensation

Full Description

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! Sinch Email is seeking an experienced Senior Product Manager to own and evolve our Testing and Quality Assurance product portfolio, including Mailgun Inspect and Email on Acid. In this role, you will drive the strategy, roadmap and execution for tools that enable testing, QA workflows and flawless rendering of emails across clients and devices. As a Senior Product Manager for Testing & QA, you will: Partner with key stakeholders—Design, Engineering, Data, Support, Marketing, and Sales—to identify gaps and opportunities, prioritize initiatives, and deliver impactful features that drive customer value. Lead the strategy and roadmap for Mailgun’s QA and testing tools, defining how our platform enables customers to ensure email quality at scale. Serve as the subject matter expert for testing workflows, engagement analytics and rendering QA to ensure a best-in-class product experience. Conduct market analysis, customer research and competitive benchmarking to identify opportunities for growth and innovation in testing and deliverability intelligence. Additional Responsibilities: Prioritize and manage a product backlog focused on testing, accessibility and QA features based on business impact and technical feasibility. Define and communicate product requirements, user stories, epics and success metrics, tracking initiatives through to successful release. Collaborate with cross-functional and interdepartmental teams to develop go-to-market strategies, technical documentation and educational resources (eg, technical documentation, developer guides, integration tutorials). Analyze product metrics, customer feedback and market trends to refine strategy and inform roadmap decisions. Engage with customers and industry experts to gather insights, validate features and ensure Sinch Email’s testing and QA tools stay ahead of market needs. Communicate product plans to and gain stakeholder support from executives, peers and cross-functional teams Engage with developers, marketers and email communities (eg, Email Geeks) and external partners to gather feedback, foster adoption and expand awareness. Minimum of 5 years of demonstrated Product Management success building and scaling SaaS products within fast-paced, high-growth environments. Experience in Product-Led growth strategy. Experience in creating product plans, strategy, forecasts, business cases and budgeting. Working knowledge of the product development lifecycle, with proven experience in all phases including ideation, defining and communicating specifications, managing resources, leading cross-functional co-located and/or remote teams Proficiency in analytics and using data to drive decisions, prioritize roadmaps and measure success. Extensive experience building and managing API-based products with a deep understanding of developer personas and their expectations for usability, documentation and support. Willingness to roll up your sleeves and do whatever is necessary; general manager/owner mentality. Exceptional verbal and written communication skills. General email industry expertise preferred. Email HTML, QA, rendering or testing tools experience strongly preferred. STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters. MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. The annual starting salary for this position is $150,000.00 - $180,000.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until 10/02/25 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.