Silgan Containers LLC

Compensation

Full Description

Job Title: Customer Technical Services Representative Company Overview: Silgan Containers LLC is a leading manufacturer of metal containers for the food and beverage industry, known for its commitment to quality and innovation. With a strong presence across North America, Silgan Containers prides itself on delivering exceptional products and services to its customers while fostering a collaborative and inclusive work environment. Role Overview: As a Customer Technical Services Representative, you will serve as the primary technical liaison between Silgan Containers and its customers. Your role is to provide expert support, resolve technical issues, and ensure customer satisfaction by delivering timely and effective solutions. What You'll Do: - You will respond promptly to customer inquiries and technical issues related to container products. - You will collaborate with internal teams to troubleshoot and resolve product performance concerns. - You will provide detailed technical guidance and product information to customers. - You will document customer interactions and technical resolutions accurately. - You will assist in the development of technical resources and training materials. - You will monitor customer feedback to identify trends and recommend improvements. - You will support sales teams with technical expertise during customer engagements. - You will maintain up-to-date knowledge of industry standards and product innovations. What You Bring: - You have 3+ years of experience in a technical customer service or support role, preferably in manufacturing or packaging. - You possess strong problem-solving skills and the ability to communicate complex technical information clearly. - You are proficient with CRM software and Microsoft Office Suite. - You have a technical background or education in engineering, manufacturing, or a related field. - You demonstrate excellent interpersonal skills and a customer-focused mindset. Bonus Points If You Have: - Experience working remotely and managing customer relationships virtually. - Knowledge of metal container manufacturing processes. - Familiarity with quality assurance and regulatory compliance standards. - Additional language skills to support diverse customer bases. What We Offer: - We offer a competitive salary based on your experience and skills. - We offer comprehensive medical, dental, and vision benefits. - We offer a flexible remote work arrangement based in the Minneapolis, MN area. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture that values your contributions. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Customer Technical Services Representative role at Silgan Containers LLC. We look forward to hearing from you!