Silgan Containers LLC

Compensation

Full Description

Job Title: Customer Technical Services Representative Company Overview: Silgan Containers LLC is a leading manufacturer of metal containers for the food and beverage industry, committed to delivering high-quality packaging solutions. With a strong focus on innovation and customer satisfaction, Silgan Containers operates globally with a dedication to sustainability and operational excellence. Role Overview: As a Customer Technical Services Representative, you will serve as the primary technical liaison between Silgan Containers and its customers. Your role is to provide expert support, resolve technical issues, and ensure customer satisfaction by delivering timely and effective solutions. What You'll Do: - You will respond promptly to customer inquiries and technical issues related to container products. - You will collaborate with internal teams to troubleshoot and resolve product performance concerns. - You will provide technical guidance and product information to customers to support their operational needs. - You will document and track customer interactions and technical issues using CRM systems. - You will assist in the development of technical documentation and training materials. - You will participate in continuous improvement initiatives to enhance customer service processes. - You will support sales teams by providing technical expertise during customer engagements. - You will stay updated on industry trends and product developments to better serve customers. What You Bring: - Minimum of 3 years of experience in a technical customer service or support role, preferably in manufacturing or packaging. - Strong understanding of metal container products and manufacturing processes. - Excellent communication and interpersonal skills to effectively interact with customers and internal teams. - Proficiency with CRM software and Microsoft Office Suite. - Ability to analyze technical data and provide clear, actionable solutions. - Self-motivated with strong problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working remotely and managing customer relationships virtually. - Knowledge of the food and beverage packaging industry. - Technical background in engineering or related field. - Familiarity with quality management systems and regulatory compliance. What We Offer: - We offer a competitive salary based on your experience, education, and skills. - We offer comprehensive benefits including medical, dental, and vision coverage. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer flexible remote work arrangements based in the Minneapolis, MN area. Ready to Apply? To apply, please submit your resume and cover letter through our careers page at www.silgancontainers.com/careers or email your application to careers@silgancontainers.com. We look forward to hearing from you!